[Resolved]  Airtel Digital TV — Deactivation

Address:

Chennai, Tamil Nadu

My Customer ID is [protected] - I got SMS messages and messages on my TV mentioning that my account balance is low (Rs 4476) and my subscription will expire on 5th April 2012.

I called the customer care to know the amount that i need to recharge for the channels that i had subscribed for - he mentioned that i need to recharge for Rs. 4370. I recharged Rs. 4400.00 online through net banking.

I called the customer care to re-validate my account for the next one year. I had to spend nearly 4 hours on phone, calling nearly 6 times, talking to different people, and all of them either could not understand or speak english except for one person.

Customer care is so poor and talking to them is too much of harassment, they disconnect if they do not have an answer, after every call i get an SMS stating your channel is deactivated as per your request.

My problem is - i called for continuing my service and end up getting it deactivated - just because the on the other side cannot understand clear,, plain and simple ENGLISH.

can someone at AIRTEL who understands this message get this issues resolved or refund my money PLEASE...

Thanks,

U.P.Prem
+[protected]