[Resolved]  Airtel Digital TV — Inefficient Service / Customer Care: Airtel Digital TV

Address:

East Delhi, Delhi

Hi,
I subscribed the HD channels package from Airtel Digital TV. They say the it has the Dolby Digital plus Sound in these channels.

When I subscribed the HD channels there was no Dolby Sound in these channels and also there is a distorted sound. When I raise this with the customer care they send some incapable technical person who don't understands the problem and close the requests without solving the problem.

My problem still persists.

Thanks.
********************************************************************************...⇄


Dear Mr. Gupta,

Thank you for writing to airtel digital TV.

This is with reference to your e-mail regarding service issue.

We sincerely regret for the delay in responding to your mail and inconvenience caused to you.

We would like to inform you that as per our telephonic conversation with you on mobile number 91-[protected] dated:29/03/2011, we have forwarded your request to concerned team and you would be contacted at the earliest.

Your complaint number for the above issue is 6433959.

We look forward to a long and fruitful association with you.

Regards,
Rohit Mittal
airtel digital TV

Know more about airtel digital TV

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while recharging, changing of package/ top up and booking a movie for
seamless viewing of services.
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airtel digital TV.

Note: In future to get information about any Airtel digital TV channels or top ups SMS GET<Channel Name> to 54325 from any mobile number*.
To add top up SMS ADD <Top up name> to 54325 from your registered mobile
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"Gupta, Anjan To
Das" "[protected]@airtel.in"
<[protected]@dell <[protected]@airtel.in>
.com> cc

03/26/2011 08:55 Subject
PM Digital TV escalation
P Please do not print this e-mail
unless it is absolutely necessary P









Hi,

I have some escalations to be done for my Airtel HD digital TV which is not getting solved by the customer care for a long time.

I have taken an HD package but the very next day on 21March I logged a
complaint(No: 6189442) regarding my problem with the sound in the MOVIES NOW HD channel. Firstly, I am not getting Dolby Digital sound in this channel. Second, the is a sound is extremely distorted whenever there is any loud sounds, for example explosion or airplane etc sounds.

I constantly chased the log in customer care and finally they asked me call on a phone no ([protected]) for my problem. Then again after chasing on this phone no for 2 days they sent 2 persons on 24th Mar. These persons had absolutely NO IDEA of the problem and promised to send some senior person.

I requested them not to close the complaint(No: 6189442) till the problem is resolved.

On 25th Mar, I somehow got connected to customer care 12150 and the person on the other side told that the complaint is closed and disconnected the call.
Is this the way you operate in the support?


May I request you to please look into this issue and get the problem resolved and also to get some more trained people to handle the incident calls.

Thanks.

Regards,
Anjan Das Gupta
Mob:[protected]