[Resolved]  Airtel Digital TV — Given wrong statement for sales promotion

Address:

Gandhinagar, Gujarat

Dear Sir/Madam

This is to inform you that undernamed person having a AirTel Digital TV Connection at Gandhinagar (Gujarat).

The matter is:Oon 02.06.2010 at 01:14 PM, I have received a message from AirTel digital TV service provider on my registered mobile connection that Recharge your Airtel digital TV account today and get 10% more. Recharge with Rs 200 or more. Offer valid for next 48 Hrs only.

Accordingly, after reading message received from Airtel digital TV, i rushed to a Airt Digital TV dealer and recharged by Rs 250/- on 02.06.2010 at 06:10 PM. But my Airtel Digital TV account recharged by Rs. 250/- only i did not get (more 10%) i.e. Rs. 25/- on recharge.

After this i called to the Airtel digital TV customer care to give complaint on 02.06.2010 at 06:45 PM and than Mr. Abhishek, Customer care executive told me that this offer was wrongly send to your mobile no. and there is no discount offer for you on any recharge and told me that i am unable to lodge your complaint against this matter.

I am very surprised that this type of mistake can be happend by by the AirTel Digital TV Service Provider and they are cheated to the customer by giving wrong written statement to promote their Product/Business and cheated the public.

In this connection, you are requested to please take the matter seriously as the service provider is cheated to innocent public and customers and it is my humble request to take immediate action on the matter.

Thanking you,

Yours faithfully,


Ritesh Goel
Client ID [protected]
Registered Mobile No. [protected]