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Airtel Digital TV - PACKAGE IS NOT CHANGED

 
2 Reviews
User
  cppandya3877 on Oct 1, 2011
MY AIRTEL DIGITAL TV CUSTOMER ID IS 3007513907
MY CONTACT NO. IS 9925597130

COMPLAINT IS AS FOLLOWS
I GOT THREE MONTHS FREE ECONOMY FREE PACKAGE AT THE TIME OF
PURCHASE OF DIGITAL TV. WHICH IS EXPIRED ON 30-09-2011 SO
THAT I HAD RECHARGED WITH 175 AND GIVE THE REQUEST TO CHANGE
MY PACKAGE WITH VALUE SPORTS FROM 01-10-2011.BUT this effect
is given from 30-9-2011 and my free package channels is closed
so i will inform my vailidity of 30-9-2011 and give requet that
my package is change from 01-10-2011.
so my free package is started.But at 01-10-2011 my package is
not changed.When i call for that they told me that this package is
not changed for 1 month.
your senior Customer Executive Mr.Sameer told me that your package is changed
within 1 hour But my package is not changed.
Why should not give correct information by your customer executives.
please change my package to value sports as early as possible
and extend my validity on the basis of value sports
give me Favourable reply
my Mail id is cppandya3877@gmail.com
cppandya3877@yahoo.com
Complaint comments 1 Comment     Updated:
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Comments

A Sep 26, 2012 by
User
A.S.SANDHU  
 
Airtel Digital Package was installed on 23/09/2012 (MAGNUM1M790). BEFORE INSTALLATION I TRIED MY BEST TO CHANGE PACKAGE TO MEGAPACK12M, BUT COULD NOT SUCCEED DESPITE MY E-MAILS TO AIRTEL AND REQUESTS TO CUSTOMER CARE. NOW THEY SAY YOU CAN CHANGE IT AFTER ONE MONTH AND I SAID O.K., BUT TAKE ADVANCE RIGHT NOW & COMMENCE NEW PACKAGE AFTER EXPIRY OF ONE MONTH. BUT THEY ARE UNABLE TO DO IT I DON'T KNOW WHAT IS THE PROBLEM WITH MY REQUEST. I THINK THE PERSONS AT THE CUSTOMER CARE ARE UNTRAINED & HIGHLY UNPROFESSIONAL AND THEY JUST TRY TO PASS ON THE BUCK.
MY CUSTOMER ID IS :3011031091

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