[Resolved]  Airtel Digital TV — REMOTE

Address:

Gulbarga, Karnataka

Sir i'v purchased airtel digi tv in 2009,now my remote is not working properly due to which we r unable to watch any of the channels,i've registerd complaint at airtel digital tv customer care on[protected] and they have given me complaint.no.10645744 happy code as 179 service engineer cell.no[protected] price of remote Rs.150+100 (service charge if deliverd to home )and asked me to wait for 48 hrs.After that i called service engineer but he refused for home delivery and asked me to come to their office and i went to their office but to my surprise he charged Rs.350 for the remote and said Rs.150 remote what airtel customer care executive are saying is of china made and it will nt work properly and i refused to take and registered complaint against him @ airtel service .Since then 15 days have passed neither action is taken against him nor i received the remote though i regulery called to customer care and everytime they sms me with different complaint.no 10645744 dt 3-8-2011, 10744110 dt 6-8-2011 ,10780643 dt 9-8-2011 ,10910523 dt[protected] , 10943676 dt[protected] , 11003671 dt[protected] .It seems airtel people are nt at all interested in delivering me a remote ,they simply sms us and make fun o[censored]s, no one is serious in resolving my problem @ airtel digi tv as i'v talked with almost all top service people.The local dealer here said Rs.200 extra what he is asking is bribe and in which Rs.100 will go to the company indirectly,iam really really shocked to hear and informed this to customer care .NOW AFTER 15 DAYS IAM REALISING THAT WHAT LOCAL DEALER IS SAID SEEMS TO BE RIGHT AS AIRTEL PEOPLE ARE DOING ABSOLUTELY NOTHING..KINDLY HELP ME IN THIS REGARD