[Resolved] Airtel Digital TV HD — Error Code B001

Sanketd11

from Noida, Uttar Pradesh

Address:

Pune, Maharashtra

My customer id is [protected]. From last two days I am not able to view any of the channel on my Airtel digital TV due to error code B001. Firstly when i contacted to CC they told me that this problem persist at broadcaster. After 24 hrs still the problem is same. then i checked for cable connections, Power off & on of STB. but still problem is same....
Today morning i switched on my TV & STB but the system hanged out on loading screen of Airtel Digital TV....& continuous error display on the screen & not able to change the channels too. So i called CC & lodged the complaint about the issue. I am yet to receive complaint number from Airtel. Service center is not responding the calls. please anyone tell me why should one believe Airtel for their good customer support when they are not taking the customers problems seriously. How could they satisfy their customer with this kind of service..?????

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Sanketd11

from Noida, Uttar Pradesh

Thank for your needful response. But actually the contact details provided by CC about Airtel Service center who has to be assist me to resolve this problem, was not anymore with Airtel Service. New Service dealer not known to CC not even their contact nos.

Finally after 3 days & continuous followup with CC my problem was got solved.

As a customer i would like to request you to please keep updating your data base for quick response to customers complaints.