[Resolved]  Airtel Digital TV — Ignorance of complaints

Address:

Bhiwani, Haryana

Hi,
This is with reference to Airtel Digital TV. My Customer id is [protected]. From last 1 year i am getting error code - SM2 which is related to satellite migration. First time I encountered this error in the month of October 2011. I call customer care and they refreshed my account and logged a complaint No. 12605722 dated 11 oct 2011 for migration to new satellite.
1 or 2 days after I received a call about the migration to new satellite issue and told me that executive will be come to my house till this time(mentioned some time). After that I didn't receive any call and no one visted my house and complaint was closed without any action/resolution.


After 1 or 2 month I encountered same issue and I call customer care and they refreshed my account and logged a complaint No. 15022413 dated 29 Dec 2012 for migration to new satellite.
Same process now, 1 or 2 days after I received a call about the migration to new satellite issue and told me that executive will be come to my house till this time(mentioned some time). After that I didn't receive any call and no one visted my house and complaint was closed without any action/resolution.

After this it worked fine for 9-10 months. Again on 20 Oct 2012, I encountered same issue, I call customer care and they logged a new complaint for migration to new satellite (Complaint No[protected]. This time customer care executive was helpless in even refreshing my account and told me that their all channels are now on new satellite only. Earlier some were on old satellite and others were on new satellite so they were able to refresh my account. This time I even didn't receive any call from any executive and complaint was closed without any action/resolution with a comment that "problem is resolved on phone".

Above process repeated on 29 Oct 2012 (Complaint No[protected], no action was taken and complaint was closed with comments that "problem is resolved on phone".

Same process repeated on 2 Nov 2012 (Complaint No[protected], no action was taken and complaint was closed without any action.
Same process repeated on 13 Nov 2012 (Complaint No[protected], I received call from executive that someone will visit my place. After that no action was taken and complaint was closed with comments "Migration is already done, User is misguiding".

I again call customer care on 15 Nov 2012 and a complaint[protected] for wrong resolution was raised. Today (16 Nov 2012), I received a call stating that he is a local dealer from my area and he has got a call from Airtel Area branch office that please resolve this issue and CUSTOMER WILL PAY RS 200 FOR THIS TO HIM. At the time of writing this complaint my last complaint dated 15 Nov 2012 is still open.

I want to know is this the type of service user is seeking from a so call brand name "Airtel".
Please have a look on the issue and resolve it as soon as possible otherwise I am no more left with any option to discontinue my another connection (Customer Id : [protected]) as well and aware people to be far away from Airtel DTH.
Thanks
Krishan Bodalia