[Resolved] Airtel Digital TV — INSTALLATION NOT YET DONE | |||
I am Victor Sebasti . I have applied for new connection with AIRTEL DTH by onlilne booking. My customer ID is - [protected] and my booking id is 169088. I have applied for this service in January 18th 2013 Friday. They have told that the connection will be installed with in 48 hrs. My connection not yet installed since 7 days passed.I have paid for new connection of Rs 2890 through credit card ref no. is 22699526, I have received a confirmatory message from them for connection booked. I have called several time to the customer care, they are replying only same reason like 1. Our Engineer will call you, 2. we will arrange for a call back, and then 3. today evening it will be installed definitely, everyday their replies are being like this only, and finally they gave an information about an agency to call them about installation that is FOOT PRINT AGENCY, CONTACT NAME IS MATHU SARATHY, CONTACT NUMBER IS [protected], [protected], The details given by them totally fake, I am not getting any support nor any feedback for my complaint Was this information helpful? | |||
Oct 30, 2016 Complaint marked as Resolved Verified Support Jan 30, 2013 Airtel Customer Care's response Namaste Mr.Sebasti, We would like to inform you that your concern listed 24 Jan. 2013, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence Regards Rakesh Ranga Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
 6 Comments | |||
Comments
Airtel DTH — Airtel digital not yet installed
I had bought a Airtel DTH on 01/11/10 and it has not yet been installed. I tried to call the customer care for help and till date they are not in a position to fix my problem. The dealer from whom I purchased the connection is not ready to help and has threatened not to come againto his shop. I have now taken connction from other service provider and I want my money back cam anyone tell me the procedure to get a refundAirtel DTH — Installation not yet done
My Customer ID is [protected], booked an airtel digital TV on 7th Oct-11by paying an amount ofRs.1690 and later received a message on the same day mentioning the installation will be done on 8th Oct-11, around 3 PM IST.
But there were no communication from their side and later I made several calls to the customer care; but the response was very poor and no body don't have enough idea of when the connection will be provided
and they were telling the same answer like - "will communicate to the backend team".
NOT YET THE INSTALLATION DONE.
Iam not sure why the Airtel has kept it's customer service.
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AirTel — Digital TV installation
I have booked digital tv on 3rd Jun, 2010(customer ID [protected]). I have received installation confirmation for 5th Jun through SMS. When nobody turned up, I have given complaint vide Complaint no 2970076 dated 5/6/10. Every time we call help line, they promised that installation will be done in next 4 hours, wait for the day. There after writing to nodal officer, I received e-mail confirming installation on 11th Jun,10. But now they differed it to another week. Regret to inform that installation is still pending, there is no commitment to the promise.After making payments in advance, following up so much loosing time, money, energy , there is only endless wait. Please do needful to get urgent installation.