Hi,
My customer id is [protected] and I have applied for my airtel cable TV shifting one week back. The dish and connections were removed on 5th June but the new connection at our new flat has not been installed till now. During last five days I have called airtel customer care atleast 10-15 times and during each of call they always give FALSE HOPE by saying engineer would go within next 1 hour.
Most surprisingly yesterday at 9.20 when I called the airtel digital tv cc they told me that my account has been suspended although I have enough balance in my account. The CSR could not event tell me why it has been suspended and he told me that he can check OLD OPEN complain number 3003470 because the account is in suspended status. It is very shocking to see that an account is being suspended by AIRTEL without even informing the customer and even the CSR does not have any information.
After that I again called yesterday 10.30 P.M and after trying for 30 mins I was able to reach CSR and they told that the old complain number can be CHECKED ALTHOUGH THE ACCOUNT is in suspended status and he would raise a complain to get activate. He also communicated to me that technical team would call me today (10th June) by 9.30 a.m for new connection installation.
As usual no one turned up and again I called the customer care today at 9.45. Someone named Sumati told me that within next 30 mins technical team would call back me for shifting request completion.
As usual again no one called me upt 10.45 and I again called them at 10.45 and this time surprisingly the CSR told me that connection was supposed to be installed by 8th by they DO NOT know why it has not been done. So they told me to hold the time and I was waiting for 20 MINS but then the line got disconnected.
It is really shocking experience with AIRTEL DIGITAL TV and I think their customer care is worst one. I have airtel broadband and mobile and their customer care if far better than cable tv one.
I am not sure when the connection would be shifted to my new flat and NOW after all these waste of time I am planning to take new connection from DISH TV. I think they would be atleast better than current one. Was this information helpful? | 
