[Resolved]  Airtel / Digital TV — Disconnected without notice

Address:

Bangalore, Karnataka

Hi,

I bought Airtel Digital TV (HD) about 10 months back and have been regularly recharging on time. We went out of station between Jan 10th and Feb 10th. When we came back we found that the Digital TV was not working. When we went to the apartment terrace to check the Dish Antenna we were surprised to see that the Antenna Receiver was missing. It was professionally being removed, I guess by an Airtel technician. When we called Airtel customer care (which has very poor service), they said that customer id number doesn't belong to me, and also the registered mobile number was recently changed to some other number. We were surprised to hear this and when asked why it was changed they had no answer. They transferred the call twice but none of the representative was able to provide clear answer. In fact they said that we need to pay Rs. 260 to replace the Antenna receiver. Why should I pay this amount ? The customer representative said that he will inform this to senior manager and someone will call us within 48 hours. Now its more than 2 weeks and nobody from Airtel has bothered to call us. We are unable to watch anything on our LED from past few weeks.

I would request to take action against Airtel's unprofessional act and poor customer service. I want this issue to be resolved as soon as possible with no charge.

My Airtel Customer ID : [protected] (but it seems its assigned to someone else)
My mobile number : [protected]

Date logged this complaint : Mar 4, 2012

Thanks and Regards,
Somashish Roy