[Resolved]  Airtel Digital TV — No response / installation date

Address:

Maharashtra

I had paid forAirtel Digital HD TV with recorder online on 06.06.2011 & as per the website installation was promised within 72 hours.

As I did not get any feedback I called their customer helpline number , where I was told to send a mail as they could not help me ( find attached the mail sent on 10.06.2011), I recieved a call from airtel side on 11.06.2011, where I was promised that the installation will take place in next 72 hours.

Again there was no intimation on time/date of installation till today i.e. 13.06.2011, so I called the customer care , where these people told me to contact there SDE on 020 - [protected].

On asking for my refund back ( I would not have anything to do with such a company as if thats how they treat new customers , you can understand the plight of a regular subscriber) , I was told by Rashmi , Escalation Superwiser that they would need my transaction details, where I provided them the details from Credit Card account , but they still need transaction number.

I would appreciate if I can get my refund back.


my Customer id is [protected]
Account Holder : Pranati Raheja