[Resolved]  Airtel Digital TV — Complaint not resolved in spite of several follow ups

Address:

South Delhi, Delhi

Dear Team,

I am surprised at the pathetic service being extended by Airtel DTH Team to the consumers. Being a product from a reputed organization like Airtel , it’s really a surprise.

• Everytime it rains even a little bit, the DTH device stops working. Even post the rains stop, the transmission does not come back and error keeps showing. I have complained twice already on this and there has been no permanent solution to the issue till now. I have been a user of Dish TV about 3 years back when DISH TV was launched in Delhi and still the service was not as pathetic during rains. Airtel DTH exceeds all levels of having a poor product

• It happened again about 5 days back. I had registered complaint number 3289983. Inspite of several assurances from the customer care team and the area manager , nobody has come to rectify it till now.

• I has stated very clearly to the customer care team that on weekdays, nobody is available during the day. The respective area managers and Engineers for Lajpat Nagar has communicated a time thrice to me since the last 3 days – Nobody has turned up till now inspite of me leaving office and sitting hours for them. Reasons stated –

- Customer care tell that you would be recompensated for the loss of service and the guy will reach at 10 am tomm morning. The area manager calling at 2 pm in the afternoon and saying the customer care never intimated him.
- Ma’m I have a huge list of complaints so I could not come on committed time as I was looking at other complaints
- One person confirming he would turn up at 8 today morning, another one calling and telling me that they don’t even start working at 8 then how can someone come

This product is a complete wastage of my effort and time. This is the most pathetic customer care service I have ever seen or gone through, thus I seriously think that that no one should buy airtel dish tv because when actually require a customer care service you will get none.


Inspite of advertising about HDD services etc, if you would getting the basic product right, I think it would help you more. If selling the product is your only aim, with no service on a continued basis then God save you in the long run. Hope this would serve as a wakeup call and someone from your lethargic service/enginner’s team will bother to call and get in touch and turn up at promised time for a change
• They can solve this monsoon related issue once and for all for me or take the pathetic device away. Refund me the money so that I can move to a better service provider
• Someone will compensate me for the 5 days of non service which has happened for the 3rd time now, this monsoon

Thanks!!!

Warm Regards
Neha Nupur
Customer id – [protected]
Complaint Number – 3289983
Ph: [protected]