Comments
AIRTEL DIGITAL TV — Not resolving the issue
I have taken one Digital TV connection from Airtel.Last 15 days(from 20/08/2011) my Set top box is not working.I am calling their call centre but problem not resolving.I am not able to reach their higher opps.
my last complain no is:11581149
Regards
Anisur Rahaman
[protected]@rediffmail.com
[protected]
AIRTEL DIGITAL TV — Complaint has not resolved
My Airtel Digital TV account number is [protected]. I had problem with set of box and i had registered the complaint aginst it, my complaint number is 17578703. On date: 6th April, 2012 engineer from Airtel came and attended my problem. He suggested there is need to change set of box and he will visit again and will salve the problem. But after that no updates and response from Airtel regarding my problem. I am trying to call the engineer who attended my complaint as well as the number given by Airtel regarding any querry's resolution. But no response from both sides. The nubers are 1) Given by Aitel by sms-[protected] and 2) Engineer's number- [protected]. Hope you will resolve my problem and will support me about my problem.Thank you.
Regards,
B K Yadav,
[protected]
Totally agree with "This means Airtel DTH has a bunch of crooks as service guys who is prepared to tell lies without even solving the problem."
I am facing the problem - CHANNEL RECEPTION ISSUE / SATELLITE [HD] SETTINGS REQUIRED TO BE DONE IN MY STB/TV) since last 2 months for which Airtel engineer needs to come at my place, but treating very badly from Airtel DTH - Customer Care.
Calling them regularly since 13th Apr'2012 till the date and they always told me that engineer will be at my place next day, but when I call them again to let them know that no one came on the given date and time, they always replied that our system showing 'your issue has been resolved'. How it's possible? How my settings been done without any engineer at my place? This is really bizarre and I am totally disappointed.
Additionally, I have paid Rs.350 on 16th Apr'2012 and got a new STB (I went personally and got it which must be delivered at my place by Airtel engineer), but why I didn't get a new remote?
I am very optimistic but these people [Airtel Digital Customer Care (including call center executives and field/technical engineers)] pushed me to say "DON'T BUY ANY SERVICES FROM AIRTEL - DON'T BURN YOUR HARD EARNED MONEY".
Customer ID: [protected]
I am facing the problem - CHANNEL RECEPTION ISSUE / SATELLITE [HD] SETTINGS REQUIRED TO BE DONE IN MY STB/TV) since last 2 months for which Airtel engineer needs to come at my place, but treating very badly from Airtel DTH - Customer Care.
Calling them regularly since 13th Apr'2012 till the date and they always told me that engineer will be at my place next day, but when I call them again to let them know that no one came on the given date and time, they always replied that our system showing 'your issue has been resolved'. How it's possible? How my settings been done without any engineer at my place? This is really bizarre and I am totally disappointed.
Additionally, I have paid Rs.350 on 16th Apr'2012 and got a new STB (I went personally and got it which must be delivered at my place by Airtel engineer), but why I didn't get a new remote?
I am very optimistic but these people [Airtel Digital Customer Care (including call center executives and field/technical engineers)] pushed me to say "DON'T BUY ANY SERVICES FROM AIRTEL - DON'T BURN YOUR HARD EARNED MONEY".
Customer ID: [protected]
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Airtel — not resolving my problem
i had complainted thrice on customer care number , that my sms service is not working from last three months with reffrence no."[protected]" , but no solution has been given to me yet . My mobile no is +91-[protected] .