Comments
I was an Airtel customer (Cust Id # [protected]) earlier switched to TataSkyPlus for one year since Airtel didn't have any annual packages, I switched to TataSkyplus and it was running one year without any major issues. Recently, I thought of switching over to Airtel HD with Digital Recorder package under new customer id (Cust Id# [protected]).
After paying for the DVR & one year Ultra package (around 8K), now my set top box is not working for whatever reason. During important period (cricket matches etc...) I am unable to use this service and continue to be in this mode for the past one week. They had informed to replace the DVR set.
I am not sure whether Airtel DVR having such common issues - when I checked with Airtel customer care, they confirmed many customers having issues with DVR. Not sure why Airtel still promoting something which is flawed. May be we Indians deserve substandard products and services. Even God cannot save this country.
After paying for the DVR & one year Ultra package (around 8K), now my set top box is not working for whatever reason. During important period (cricket matches etc...) I am unable to use this service and continue to be in this mode for the past one week. They had informed to replace the DVR set.
I am not sure whether Airtel DVR having such common issues - when I checked with Airtel customer care, they confirmed many customers having issues with DVR. Not sure why Airtel still promoting something which is flawed. May be we Indians deserve substandard products and services. Even God cannot save this country.
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I am deeply disappionted that Nitesh Sharma ([protected]@airtel.in - Customer Services, Bharti Airtel Limited) has refused to fix the problem.
In an email to me on 15-Sep-2010, he has written to me:
"this facility would only be made available to any of the customers, till the time the respective channel is a part of the package activated towards the account. "
Instead of solving the problem, I was given the policy statement ! And that is the main problem.
I think, even after selling the DVR, Airtel is interested just in milking the money by selling the channel packages.
I advice everybody to stay away from buying Airtel's DVR. Please note that Big TV's DVR is having more features and they dont loot their DVR customer's by forcing them to buy channel packages just to view the earlier recorded programs.
Regards,
Setu Shah