[Resolved] Airtel Digital TV — Return of Set Top Box | |||
When I bought Airtel Digital 5 years back, I paid about Rs. 2000 for the hardware, I upgraded to HD and then I paid another 2.5k and now when I am surrendering my service why is Airtel asking for the Set top Box and remote? If it was Airtel property then why did you take money from me? Was that rental? if it was then please tell your customer that it was rental at the beginning of service. You project to consumers that your installation is free of cost and then you take approximate 3k for a new connection, what is that for? I need an explanation why I need to return you the CPE when I have paid for it. My Digital TV A/C# is [protected]. Regards, Z.Shaikh P.S. The customer care for Airtel is simply pathetic, every time I call they disconnect my call and I have to call minimum of 3 times and explain the problem all over. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Namaste Mr. Shaikh,
Further to our discussion dated 17 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.
We assure you that we are committed to resolving the issue to your satisfaction.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Further to our discussion dated 17 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.
We assure you that we are committed to resolving the issue to your satisfaction.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Mr. Shaikh,
We would like to inform you that your concern listed 17 May 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
We would like to inform you that your concern listed 17 May 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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AIRTEL DIGITAL TV — set top box
My settop box is not working since 26/2/2012.Several complaints were filed by me but no action was taken till date .The setop box is to replaced by new one by swaping.But from last 18 days i am being told by the airtel office Anantnag that the settop boxes are not available .About 130 Rs have been deducted from my account without watching nothing.My customer id is [protected]. I request you to look into the matter and take action accordingly.