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Airtel Digital TV - A-La-Carte Pack

 
3 Reviews
User
  pisces.sky09 on Jan 31, 2012
Hi,

I am not at all happy with airtel customer care service provided. I have contacted customer care with queries and i get diiferent answers everytime. I am listing below some incidents i faced:

1. I called customer care to know if an a-la-carte pack can be formed out of chota packs. The first person who attended my call told that it can be done. However when i called the second time for the procedure to activate this i was told it cant be done leaving me completely confused

2. I had purchased digital tv via airtel customer care. The account holder name entered is entirely wrong.

3. IThe main issue here is setting up an al-la-carte package.
I have been contacting airtel every now and then for correct set of channels which I require.
There seems to be some issue with the site because I had selected the following list of channels:
Channel List:
1. ASIANET
2. AXN
3. KAIRALI TV
4. KIRAN TV
5. SURYA TV
6. Movies Now HD
7. STAR GOLD HD
8. STAR WORLD HD
9. STAR PLUS HD
10. COLORS HD
However STAR WORLD HD and STAR GOLD HD are missing and STAR GOLD was activated from my original list.
Due to this i thought of adding STAR WORLD HD as top up which i thought will get added to my al-la-carte package. Instead this deducted 17 rs from my balance. I instantly unsubscribed but the balance was not refunded. Request number 15889609 has been raised for the same.

Also I resubmitted my request and in my acknowledgement mail STAR GOLD SD and STAR WORLD SD had been selected while I had selected both in HD. Please look into this and rectify the issue as its quite frustrating for me to call customer care and explain them the channels I need.

Please check below the actual list of channels I require:
1. ASIANET
2. AXN
3. KAIRALI TV
4. KIRAN TV
5. SURYA TV
6. Movies Now HD
7. STAR GOLD HD
8. STAR Movies HD
9. STAR PLUS HD
10. COLORS HD

Please activate the above list of channels on priority and kindly implement a better solution for customers to select or deselect channels for al-la-carte as per their choice.

Kindly respond ASAP.
I have dropped a mail to 'digitaltv@airtel.in' on the above issue as well.

below are my contact details:
email: vibins_varghese@infosys.com
Number:+91 9742262380
Customer ID: 3009624936
RTN:- 9540835952
Complaint comments 2 Comments     Updated:
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Comments

N Feb 3, 2012 by
User
pisces.sky09  
 
Hi Team,

Please specify what resolution has been provided.
Will i be able to select the right set of channels through al-la-carte site now??

Thanks
N Feb 6, 2012 by
User
pisces.sky09  
 
Hello Airtel Team,
I am still awaiting your response.
Please respond on the issue faced.

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    Airtel Digital TV - A-La-Carte Pack