Airtel Digital TV Super Value Pack — Non Installation of Dish after payment

Address:

Punjab

1. My Airtel digital Tv customer ID is [protected] I Paid for 12 month super value pack Order ID 6923519
2. April 27,2010-I paid the money through internet on April 27,2010.
3. I recieved an e mail
4. I called the customer care the next day telling details of payment ,plan name etc and it was agreed that installation shall be on May 1,2010 at 11AM .
5. April 29 or 30 -I called (Ms Ruby sales advisor) on april 29 or 30 and asked for phone no of the person who will install the phone but that was not available on your computer as told by Ms Ruby sales advisor .
6. I have recieved a courier with activation and recharge cards
7. May 1,2010-I remained at home leaving all other important meetings but Nobody turned up on appointed date and time.
8. I called customer care and was informed that the name of plan is missing.I told him the name of plan.He asked for the numbers of my recharge vouchers but not my activation vouchers.I told him those.But nobody from your so called great telecom company cared to call me in all these days (April 27 to May 1 2010) if anything is missing. I asked for when installation shall be done, or whome shall I compain. The person put me on hold 4 to 5 times and then the phone was disconnected.
9. I again dialled a girl picked the phone who told me that the name of plan has still not been entered, and the servers were not working. I that was so how could she tell that the name of plan has not been entered.
10. I now want to know when will my digital tv be installed? What is the phone /Mobile no of person who will install the dish? What is the Phone Number of the person to whome I can send my complaint?