[Resolved] Airtel Digital TV — Unscrupulous removal of popular channels by Airtel Digital TV

awnyrvan

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

Hi, On December 24, 2012, Airtel digital TV removed HD (High Definition) broadcast of two of the most popular sports channels viz. Star Cricket HD and ESPN HD. I was in particular, an avid viewer of these two channels and I have made significant investment keeping in mind the viewing of these two channels in HD (High Definition), including the purchase of 2 set-top boxes costing in excess of Rs. 6500/- and the purchase of a new full-HD television.

The absence of these two channels in high definition has caused me severe mental stress. On calling customer care department of Airtel Digital TV, their response have been quite nonchalant, thus causing even more agony for me.

I want this inconvenience of mine immediately redressed by Airtel Digital TV by restarting the HD (High Definition) broadcast of the above mentioned two channels and providing me suitable monetary compensation for the extreme mental agony caused.

Regards,
Anirban
[protected]@gmail.com

Was this information helpful?

No (0)

Yes (0)

Nov 5, 2016

Complaint marked as Resolved

Verified Support

Feb 24, 2013

Airtel Customer Care's response Namaste awnyrvan,

This is to inform you that your concern listed on 24 Feb. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Verified Support

Feb 28, 2013

Airtel Customer Care's response Namaste (awnyrvan),

We would like to inform you that your concern listed 24 Feb. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Related Airtel reviews

View all 54512 Airtel Reviews

Comments

Kriace

from Bhopal, Madhya Pradesh

AirTel — removal of channel

i want to file the complaint regarding removal of animax channel....is there any valid or a more logical reason???
if there is please do the honours to explain....
i just watch tv because of these few channels..that are fun and entertaining enough to watch..apart from the regular distressing and utter so boring drama and reality shows.........>.< m soo mad at this...

awnyrvan

from Bengaluru, Karnataka

Adding my consumer no: [protected]
Connection is in the name of Nivedita Saha