[Resolved] Airtel Digital TV — Loss Of signal | |||
Today is fourth day and I am still waiting for an engineer to come to my home and check the problem. It has been almost 1 year since i took Airtel digital Tv connection and it is my first experience with customer care. The response is very pathetic and frustrating. I am tired of calling them again & again... first of all connecting to them is itself a big task... finally i[censored] get connected to customer care executive, either they are not bothered to listen to you or sometimes they even disconnect the line. I ahd complained on 6th jul 2010 morning and since then they keep on telling the problem will be solved today. Finally one managed to give service centre number. The service centre for this area is in indirapuram and the situation is no good thr as well. I called up to service centre , the lady to whom I talked already had the complained but still no person had come. She gave me service engineer's number. I called up him (8th Jul at 5:00 pm)... finally he said he will come in an hour. It was 8:00 pm and no one ahd come. i called up to service centre again, same lady... she told that the engineer has said to her " No phone call came". I wonder first of all why is he lying or she lying??? secondaly if complaint is already registered .. is it my duty or theirs to remind them about their job. I am badly disheartened and want to escalate this.. so that such problems do not occur in future. There is a great need in change in the system... else no one will continue with airtel. My customer id is : [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Sir,
Today 12th april 2011 (approx more than 2 months ) Till today no action taken against my complain, still waiting for action.
Today 12th april 2011 (approx more than 2 months ) Till today no action taken against my complain, still waiting for action.
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AIRTEL DIGITAL TV — LOSS OF SIGNALS
I purchased a digital tv in nov 2009, After 8 months of running ,I suffered with the problem of loss of signals completely ,after complaining many times to customer care, a service enginner visited & chrged Rs 100/- to resolved the probelem. But after one month same problem faced again, I make a call to Sonepat service center of Digital tv, Then again they Charged Rs 100/- , It happens Many times With in 4 month, Every Time they Charged Rs 100/- for resolving the problemWhen I asked to Solve the problem Permanently they replied to Change the set up box with another old & repaired set up box against Rs 500/- + Rs/- 100/- srevice charge,
I make complaint Many Times on customer Care Against the complaint No. 5153225 date 24 jan.2011,
5195772 date 28 jan 2011,
5215825 date 30 jan 2011,
5232397 date 31 jan 2011,
Every time I got commitment to solve the problem soon but till today no action done by airtel. ,
My question is How many time I have to pay the money for the same problem ?
When it occoured First time then why not resolved permanently? That time my Set up Box Was in warenty Period, Now they charged Rs 500/- to replace this with old set up box.
You are requested to solve my problem as soon as possible
Thanks
Pawan Sharma
Mobile no [protected]
Cust. ID. [protected]