[Resolved]  Airtel Digital TV — frequent breakdown of service and WORST customer care

Address:

Valsad, Gujarat

Please gone through the below the chain of e-mails for complaint:


From: Ddare God <[protected]@yahoo.in>
Subject: Fw: Re: WORST CUSTOMER CARE FROM AIRTEL DIGITAL TV IN VAPI, GUJARAT
To: [protected]@Airtel.in
Date: Monday, 11 April, 2011, 3:39 PM

REMINDER 1

Dear Service Provider,

I have not received any reply on my following e-mail regarding complain for AIRTEL DIGITAL TV AND even the problem was also not resolved till date. The problem of showing error code increased in frequency daily with maximum effect on today at every 10/15 minutes.

Dr. Darpesh Gohel
VAPI, GUJARAT
M: [protected]




--- On Sat, 2/4/11, Ddare God <[protected]@yahoo.in> wrote:

From: Ddare God <[protected]@yahoo.in>
Subject: Fw: Re: WORST CUSTOMER CARE FROM AIRTEL DIGITAL TV IN VAPI, GUJARAT
To: [protected]@Airtel.in
Cc: [protected]@gmail.com
Date: Saturday, 2 April, 2011, 4:59 AM

Dear Ms. Rashmi Verma,

I am forwarding the serials of e-mail conversation which i had with you previously with the same subject title because the problem is not completely resolved till date by Airtel Digital TV.

Still the same problem of hanging of many channels viz. COLOR, Bindas, Nick PIx etc. is persists during afternoon and evening time even after my continuous request for resolving the same to your local customer care at VAPI, GUJARAT, SMS services and your
General Airtel Customer care number.

Now since last two days the service become more worst as during evening and night hours your so called Digital TV service is giving me the messages that the card inserted is not of Airtel with error codes like 2 or 25. than every time we have to shutdown our TV, need to remove the Airtel card from the receiver and again need to reinsert in the receiver than for some time may be 10-15 min? it shows the programmes and again shows the same problem with same error codes.

Now even my 6 yrs old son also knows what is the procedure we need to follow when your services get hanged with such types of error codes.

I don't know why such types of problems happen with AIRTEL only? i have TATA SKY at my father's home where he never face such types of problem any time even after more than 2 years!!!! So this is the unique problem that airtel customers are facing on which airtel has to think for some concrete solution other wise it affects very seriously on the costumer strength of AIRTEL!!!!



Today also i again call to the local airtel customer care and got the same answer that we will send some one but let me tell you till date after such answer no body is even taking care of at least attending the complain.

Can you please suggest what further i have to do or i need to take any other actions?

Or give me the suitable contact number of any superior in Gujarat where i can request for the service which is my RIGHT as a customer after paying one year subscription in ADVANCE.

Your urgent reply is highly appreciated as i do not want to loose my Ind. vs SRl final crcket match today.



One of the most frustrated customer of AIRTEL DIGITAL TV.

Dr. Darpesh Gohel
E/204, Raj Recidency-II
Haria Hospital Road,
Near Leva Patel Samajwadi
Balitha-396 195
VAPI (GUJARAT)
INDIA
M - [protected]

--- On Wed, 22/12/10, Ddare God <[protected]@yahoo.in> wrote:

From: Ddare God <[protected]@yahoo.in>
Subject: Re: WORST CUSTOMER CARE FROM AIRTEL DIGITAL TV IN VAPI, GUJARAT
To: [protected]@Airtel.in
Date: Wednesday, 22 December, 2010, 6:43 PM

Dear Ms. Rashmi Verma,

Please find my customer id, card id and other details below:

CUSTOMER ID : [protected]

CARD ID: 36079044

Complete Address:

Dr. Darpesh Gohel
E-204, Raj Recidency II,
Near Leva Patel Samajwadi, Haria Hospital Road,
Balitha, VAPI-396-195
Dist. - Valsad (Gujarat)
INDIA.

Expecting a prompt action from AIRTEL Digital TV

Dr. Darpesh Gohel
Cell Phone: [protected]
[protected]


--- On Sun, 19/12/10, [protected]@Airtel.in <[protected]@Airtel.in> wrote:

From: [protected]@Airtel.in <[protected]@Airtel.in>
Subject: Re: WORST CUSTOMER CARE FROM AIRTEL DIGITAL TV IN VAPI, GUJARAT
To: "Ddare God" <[protected]@yahoo.in>
Date: Sunday, 19 December, 2010, 9:45 AM


Dear Mr. Gohel,

Thank you for writing to airtel digital TV

This is with reference to your e-mail regarding airtel digital TV
services.

We would like to inform you that we are unable to fetch your account details without customer ID or registered contact number. Kindly provide the same to process your request.

It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you.

Regards,
Rashmi Verma
airtel digital TV

======================================


Ddare God <[protected]@yahoo.in>
12/19/2010 12:00 AM
To
"[protected]@airtel.in" <[protected]@airtel.in>
cc
Subject
WORST CUSTOMER CARE FROM AIRTEL DIGITAL TV IN VAPI, GUJARAT



This is Dr. Darpesh Gohel From VAPI, GUJARAT using your AIRTEL Digital since LAST 6-8 month.

Actually i took your annual package including all channels WHICH WAS COSTING ARROUND 3800/-

NOW SINCE LAST ARROUND TWO MONTHS, YOUR SO CALLED DIGITAL TV IS NOT ABLE TO SHOW ME MANY CHANNELS MAINLY IN NIGHT HOURS (STARTING FROM 6:00PM). THE CHANNELS WHICH ARE NOT VISIBLE ARE COLOUR TV, BINDAS TV TLC AND MANY OTHER VERY IMPORTANT CHANNELS.

I CALLED LOTS OF TIME TO YOUR TOLLED CUSTOMER CARE NUMBER ([protected]) FROM WHERE I AGAIN GIVEN ANOTHER NUMBER FOR YOUR LOCAL PERSON ([protected]) WHERE I REQUESTED MANY TIME TO COME AND CHECK THE ROOT OF PROBLEM BUT TILL DATE NOT A SINGLE ACTION IS TAKEN.

NOW I AM FEELING LIKE AIRTEL DIGITAL TV HAS CHEATED ON ME BY TAKING ANNUAL FEE IN ADVANCE AND NOT PROVIDING THE SERVICE WHICH THEY SHOULD..

BASED ON MY EXPERIENCE NOW ONWARDS I M NOT SUGGESTING ANY OTHER PERSON TO BUY THE AIRTEL DIGITAL TV.

CUSTOMER SERVICE IS WORST WITH AIRTEL AS I EXPERIENCED.

IF STILL ANYBODY IS THERE TO HELP AND RESOLVE MY PROBLEM THEN ATLEAST THAT MAKE SOME JUSTICE TO ME OR I HAVE TO FIGHT FOR THE SAME.

YOUR HURTED CUSTOMER

DR. DARPESH GOHEL
E-204, RAJ RECIDENCY, NEAR LEVAPATEL SAMAJWADI, BALITHA
VAPI, DIST - VALSAD
GUJARAT, INDIA