[Resolved]  Airtel Digital TV — Video problem - Worst Airtel Digital TV Services

AirTel — services probelam

Dear Team i send u request kindly forward to Airtel C o Mr sunil bharti mittal im fso in ludhiana city name of lally telecom i faced all probelam by custmor services & my services frm airtel co.. i send mail & mail no any body listen my complaint plz contact me [protected]

AIRTEL DIGITAL TV — video problem

i am one of the customer of Airtel DTH my customer ID is [protected]. i have a problem that i don't have seen any channel in my TV for that i have given so many complains from last 10 days but till now the problem is not solved.

after having long relation with you, now i am receving a message that "my document are not complete as per govt. rules. so you had to resubmit the documents to continue your services". Pls have a look of my detail
My indore No. [protected] & My west bengal No. [protected].
E-mail: [protected]@india.com.

Pls do the needfull & also update me too.

AIRTEL DIGITAL TV — Closing of my complaint without resolving problem

I have called Airtel Digital TV Customer Care five times since last week, and I have logged two complaints regarding one problem. My complaint no's are 4102730 and 4118207

My both complaint has been closed without resolving any problem.

I am very much upset with the services, there is no use of logging any complains as it fells into the deaf ear. My both complains has been closed without intimating me and no body bothers to call back regarding the problem.

I Think I have taken wrong decision by choosing the Airtel digital TV. MY details are given below

Name: J Hari Babu
Phone no. [protected]
Digital TV Account No. [protected]
Place: Jamshedpur

Airtel DTH — Worst service provider

I am having problem with audio video signal ( error message shows "No Signal) from 18Nov10. My account number is [protected].
The first complain was made on 20Nov10 (refrence # 4535575) and the customer care had informed me that the Engeneer will be visiting my place at 3:30pm on 21Nov10 but no one had visited my place to resolve the issue on 21Nov10, but I received an SMS that the issue has been resolved (this is a case of frodulent activity by the provider).
Another complain was made on 21Nov10 and informed the customer care about the wrong resolution message from the provider (reference # 4546851) and I was informed that engeneer wil be visiting my place on 22Nov10 to resolve the issue but unfortunately no body had visited my place on 22Nov10.
The issue with my video signal is still persisting and I am unable to watch some of the importnat news telecast which effects my business.
I think such behavior from a service provider like Airtel is not at all accaptable.

Airtel DTH — PROBLEM IN AIRTEL SERVICE

respected sir

i am anirban paul,i from jamshedpur,jharkhand,my airtel dth id is [protected],
last two days ,there is no signal from airtel dth,which is coming to our tv,we are using airtel last 2 year,we are always facing this kind of problem,now i am going to tell you the reason ,two days ago,two person are coming from airtel dth,thjey remove th eold connection and put the new setup box,now the problem is that its NOT WORKING PROPERLY,whenever we trying to open the TV ITS SHOWS THE ERROR CALLED there is a PROBLEM OF INSTALLATION.....


THE ERROR CODE IS SM2


"WE NOT ABLE TO SEE ANY CRICKET MATCH ON LAST NIGHT,NOW IF THE SITUATION ARE GOING LIKE THIS ,THE DAY IS NOT SO FAR,WE ARE REMOVE THE AIRTEL DTH , AND SET UP A NEW CONNECTION,

B-COZ IN THE CURRENT MARKET THERE IS LOTS CONNECTION ARE AVAILABLE LIKE AIRTEL DTH

"WE TRUST AIRTEL SO MUCH WE EXPECTING VERY GOOD SERVICE FROM YOU,IF YOU ARE NOT ABLE TO GET ANY SERVICE FROM YOU THEN HOW CAN WE MANAGE THIS"

SO ITS MY HEARTLY REQUESTING TO YOU PLEASE RECTIFY THIS PROBLEM AS SOON AS POSSIBLE

BENSON
ID [protected]

HAVE PROBLEM WITH SIGNAL,
CALLED [protected], [protected], [protected]
FOR HELP BUT TREATING A CUSTOMER THEY DONT KNOW AND STILL ON WEB ITS WRITTEN THAT THIS NUMBERS OF AWARD WINNING AIRTEL CUSTOMER CARE NUMBERS... NOW WHOM TO SAY THE GRIEVANCE...smeems like nobody to hear,

HOW TO TRUST AND AVAIL THE SERVICE

HOPE THE PROBLEM REMAINS NO LONGER, IF ANY OF THE RESPONSIBLE PRESON OF AIRTEL SUPERVISE THE SAME.

THANK YOU

AIRTEL DIGITAL TV — Worst customer care response

Hi,


This is Rajat Kumar from Huawei Telecommunication the organisation which is handling airtel 3G project across karnataka,A poor airtel post paid and airtel digital TV customer.I have requested for reinstalling my digital airtel tv on last friday dated 25/03/2011.Already called customer care at least 25 timesUnfortunately still waiting for your engineer to come and install.Everyday i am calling to airtel customer care and getting same answer that engineer will come today but no engineer came to me.This is really a painful situation
and will lead to get some other DTH services on 29th march also i called up customer care number and spoken to Miss Anila from Bangalore and she ensured me for the resolution till morning,but problem yet to resolve.I missed all my important matches including final,This is quite unprofessional behaviour from customer care executives.Revert back with the appropriate solution.


This is the worst experience I had as i'm using airtel services since past 3 years.thse incident will lead to change some other customer oriented operator.Request you to return my money with which i rechared my airtel digital.

Awaiting your quick reesponse.

Thanks in advance

Rajat Kumar
+91-[protected]
Cust ID- [protected]

airtel digital services — not working

i hav purchased digital services of airtel.it is not working since four days . we made several complaints but it is unattended. it is bought one month before.

Airtel digital TV Services — Service is not working

I have airtel digital TV services having customer ID [protected].My service is not working from last 7 days and I have called approximately 27 times to customer care and local engineer,everytime they are telling new story.After 7 calls one engineer came and said set up box is not working and changed the set up box,then said current is not passing from TV to antenna and changed wire also.After that he said u ve to call customer care to activate the service and it will be activated in 15 min.And now it's been more than 2 days ,still my services are not activated.Mean time I ve called 5 times and every time they are saying a new thing and promised me to be solve in 20 mins,sometime in 1 hr...like that.I am really frustrated and harassing customer.Please take action on it.

Rajesh Ahlawat — Phone Is Not Working

Sir
My Phone No[protected] Was Not Working From Last One Month . Complaint was register Many Time But Result Was Same 0 Kindly Take Proper Action And resolve the issue as soon as posible

AIRTEL DIGITAL TV — Worst service, Digital TV not working

MADE A VERY BIG MISTAKE TAKING AN AIRTEL DIGITAL TV CONNECTION. ITS THE THIRD TIME I CALLED THEM FOR THE SAME PROBLEM (SAYS TRYING TO DOWNLOAD NEW SOFTWARE AND IT DOES NOT, DUE TO WHICH SYSTEM RESTARTS EVERY 10 MINUTES) IN A SPAN OF 5 MONTHS. THE PREVIOUS TIME THE ENGINEER CAME HE SAID IT WAS THE SAME PROBLEM FOR MANY CUSTOMERS AND THEY HAVE TO UPDATE EVERY SYSTEM MANUALLY. HE ASSURED ME THIS WILL NOT HAPPEN AGAIN.

WELL GUESS NOT, SO HERE WE ARE AGAIN WITH THE SAME PROBLEM, ONLY THIS TIME I CALL THEIR CUSTOMER SERVICE AND THE GUY JUST DISCONNECTS THE CALL AFTER LISTENING TO ME. I CALL BACK AGAIN AND ASK TO SPEAK TO A SUPERVISOR, AND ONLY AFTER GETTING REALLY ANGRY DID THE GUY TRANSFER TO HI SUP.

WELL THE SUPERVISOR SAYS THAT IT WILL BE SOLVED WITHIN 24 HRS AND IF A ENGINEER COMES I HAVE TO PAY Rs100/- FOR NO FAULT OF OURS. THEY GIVE A FAULTY SETUP BOX (AS CONFIRMED BY THEIR OWN ENGINEER) AND THEN ASK US TO PAY FOR EVERY TIME THEY VISIT. THIS IS RIDICULES. SO I GUESS THIS IS THEIR WAY OF MAKING MORE MONEY.. BY GIVING FAULTY EQUIPMENT AND THEN CHARGING THE CUSTOMER FOR EVERY VISIT.

THE COMPLAIN NUMBER IS 14414869 AND I SPOKE TO CHETAN KUMAR FROM BENSON TOWN OFFICE AT BANGALORE.

THIS REALLY SUCKS....

Namaste Rajesh,

Further to our discussion dated 19 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Rajesh,

We would like to inform you that your concern listed 19 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Thanks for helping to resolve the Video problem.