Airtel Digital TV — unprofessional attitude

Address:

Visakhapatnam, Andhra Pradesh

This is regarding Airtel digital tv that today i called the customer care Airtel digital tv and requested for deactivation of my top up(English movies and English entertainment channels)and i requested for activation o[censored]tv world movies.After this I found 9xm was not coming.I called them back and told them about this problem.He said don't worry madam sometimes it occurs by mistake,I will add it again and you will also get star gold and Sahara filmy with this and no extra payment,along with your same base package.I agreed and told him to add that.After this I came to know that Bindas channel is also not coming.I called them again,now this person is telling me that with my first call they have upgraded my package with just 10 rupees extra,but this new package does not have Bindas music and Utv action(which i was getting right from the day i took this connection).Now i told them to reset my earlier account,but she straight away said 'madam this is not possible'.we can upgrade your package to 160 rupees per month which will give you these channels,but we cannot revert back,we will have to listen to your earlier call for details,but you can only upgrade your package and nothing else can be done now.My complaint is this,plus when a customer care is telling about any upgradation or a plan why didn't he tell me about the channels which I will not be getting even after paying 10 rupees extra.Just saying that 'sorry madam,he should have told you about the channels which you will not be receiving,but now we cannot revert back to your earlier package' it does not solve my problem.I cannot pay every time for a customer care person's mistake.You can see that they want me to upgrade from 127 rupees to 138 then to 160 rupees without telling me the details.This is just not bearable.