Airtel Digital TV — non delivery

Address:West Bengal

I paid Rs.1590/- with my credit card and purchased an Airtel Digitaltv on 3rd November,'10. The transaction was made over telephone to the customer care of airtel digitaltv. I was told it would be delivered within 72 hrs. since then more than two weeks have passed no one ever came or call. I made nearly 50 phone calls to their customer care asking for installation. each time I was told it would be installed in 24 hrs. But nothing happened. I cannot believe a name as big as Airtel can cheat in such a petty manner!


Is there any way I can get my money back?

Kalyan Chatterjee
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AIRTEL DIGITAL TV — non delivery

We bought the airtel digital TV on 19th sept,2009.but till now,i.e.,24th sept,no one came to install it at our house.Is this the service given to customers by the no.1 digital service provider in India?
On your website,it is written that our call centre executives are ready to help u 24 hours,but it takes nearly 15-20 mins for the call to reach them.This is disgusting.On your brochure,it is written that delivery would be made in 72 hrs.This is a complete show-off.we were told by the retailer that compared to others,buy airtel because its service is better.Now we realised what better service u are giving to your customers!

AIRTEL DIGITAL TV — No delivery / Information Status

Product Name : Air tel Digital TV DTH Rs.1290/- Customer Id :[protected]; Payment transaction Id: 48037.
Dated : 04-Nov-2011

As per air tel commitment with in 24 hrs delivery, they are not made the commitment. after contacting customer care pathetic response.
Customer care services very very poor. always false commitment.Including Supervisors & Superior

Kindly provide me when it will happens delivery it not cancel the transaction revert back my money.

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