Airtel Digital TV — Disturbance created by wrong alerts.

Address:

West Bengal

Dear Sir,

I am your customer for nearly one year and my Customer ID is [protected]. THREE Set Top Boxes are working from a single dish antenna. But for the last few months faulty messages are coming to my mobile no.[protected] stating - 'Your Airtel Digital TV account [protected] is about to expire soon due to low balance. Please recharge with Rs.600 TODAY to avoid disconnection of service.' I have received this threatening message on 05/06/2011 at 10:24. But I have recharged my aforesaid Airtel Digital TV account [protected] with Rs.600 on 04/06/2011 at about 14:00 hrs. The confirmation of that recharge was mailed to my mobile on 04/06/2011 at 14:06 stating - 'Your digital TV account [protected] is successfully recharged with Rs.600. If your services do not resume, pls SMS HR to 54325 from your registered mobile no. after switching your Set Top Box on.' This is not a solitary case and it recurrs every month.

Please STOP these type of disturbance created by wrong alerts.
Yours faithfully,
Arunendra Mookherjee

05.06.2011