[Resolved]  Airtel Digitel TV — Non startup of new additional channel 297

Address:

Bareilly, Uttar Pradesh

Sir, My customers ID No. is [protected]. It is verymuch shameful for Airtel Digital TV corporators that I had lodged a request on 31st March 2011 to add a channel no. 297. Inspite of that again on 2nd I had filed a request stating that it is utmost urgent and immediately channel no. 297 should be added. Both the times customer care office told me that till the next day upto around 1630 hours your additional channel request will be resolved. Sir, My brother who is a journalist on live india channel no 297 is already in Bareilly and he is feeling uncomfortable if he doesnot go through channel no. 297 ie live india. He would be back on 5th of April 2011 to Mumbai. Your engineer called me up on 2nd April 2011 afternoon by his cell no. [protected] and told me that he would be coming in a short time. I explained him the address. By the way when he did not turned up, I again called him and asked him that why he had not turned up. He told me that within 2 hrs. he would come to my residence. After three hours I called up him again, whereas he told me that he has forgotten and will come any how before he goes to his home. When he didnot turned up I called up your office at Pune where they straight away told me that today they cannot add up new channel and I should have to wait up till tommorrow. On next day ie, today 3rd April I again called up to your pune office and tried to speak with your supervisor of call centre, where my call was not transferred to your supervisor and put on a long hold, I awaited for 10 minuted 35 seconds. Now it is already 12.55pm and my channel request has not been activated.
I bring to your kind notice that inspite of such negligency and irresponsibilities by Airtel Digitel TV I am very much mentally disturbed.
You are requested to take up the matter seriously.
Fazal Ahmad
Barielly
[protected] / [protected]