[Resolved] Airtel — Discrepancy in Billing

ganeshtprabhu

from Ahmedabad, Gujarat

Address:

Bangalore, Karnataka

Airtel has provided a bill of 4500/- instead of 750/- which is the plan. Airtel resists to correct this bill by providing a reversal. Technical details provided prove that the bill plan communicated to me and applied at backend are two different thing.
bill details provided for March 2012 is as below. The below bill was given for a 7Gb data usage for the month of March. By the time the case was logged with technical team, the second month bill too was generated with same figure. Even providing the written communication with the Airtel team on Plan change requested and plan change applied and communicated to me did not make a difference.

1 one time charges 0.00
2 monthly charges 750.00
3 usage charges
call charges 0.00
value added services 0.00
mobile internet usage 22,820.25
roaming 0.00
4 discounts -19,570.25
5 last bill period late fee 0.00
6 taxes 494.40
this month's charges ` 4,494.40

Request to take severe action against this to the service provider AIRTEL 3G.

Ganesh - [protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

ganeshtprabhu

from Ahmedabad, Gujarat

Hello Rakesh Ranga,
I see your message that the issue described above is resolved. I disagree. There is no resolution given for the above mentioned issue. I got a email as early as 23/Jun/2012 from Airtel to pay up 9233 due for 2 months of datacard usage. Please see the attachment along with this post. The screen shot of my home page in Airtel login is as per attached. It still says to pay up Rs. 9233.00 for 2.5 months of Data Card usage where as the charges as per my plan should be 750*2.5 = 1875/- or 2000/- max. Please check and get back to me as to what resolution have you provided.
From my inteaction with the technical team i could find that the plan change raised for
B2B Datacard 899 Plan to Plan 3G Datacard 750 Plan
was wrongly applied as some other plan. The plan change asked for and applied as informed me was 750/- Max monthly rent for 3.5 GB usage and rest unlimited with a reduced speed.

[protected]Copy[protected]
Dear Ganesh Prabhu,
Ref: Email dated[protected], requesting for change of data card bill plan on your airtel data card number
[protected].
Thank you for your mail to Bharti airtel. We are delighted to know of your intent to avail of our services and
welcome the opportunity to assist you.
We understand that you have requested for change of bill plan from 3G B2B Datacard 899 Plan to 3G
Datacard 750 Plan(Without Voice without SMS) for your airtel data card number [protected].
We would like to inform you that your request has been registered with the Service Request number42443632.
You may quote this number for all further queries with respect to your request. Our team will be contacting you
by[protected], 09:30 AM with an update on the same.
For your reference, the tariff details of 3G Datacard 750 Plan(Without Voice without SMS) are as follows:
Monthly Rental: Rs. 750/- (Prorate)
Free Data: 3.5 GB 3G GPRS Free (After 3.5GB 100% Free)
Yours Sincerely,
Anil Kumar Prasdhan
Customer Care
Bharti Airtel Limited
[protected][protected][protected][protected][protected]--

This was wrongly applied at backed to some other plan and hence this heavy bill. It was completely Airtel technical teams mistake and it has to be reversed back.

regards
Ganesh