dear sir
i am having airtel dish TV and it was running very good.but on date 21/07/2011 airtel dish TV engineer was came at 11:00 am at my home and they was telling that we have to change the direction of your dish tv as setelite signal was change to other direction.so i was says that ok. but after 2 hr engineer can not able to set the signal thats why i tell him that please restored the privious setting so i can watch my faviourite TV program.engineer works a lots but they will not able to restored my previous setting.so that all progaram on TV i miss due to airtel dish TV. and engineer says that call to custmer care .
so that i compain to custmer care but he will says that it will be repaired on date 26/07/2011.as problem is not from my side because dish TV is running previously very good with out any interpution.
it is very known thing that if problem is happen due to mistake of engineer not from my side so problem should be resolved with in this day .and also custmer care excuitive says that for reloacation of dish i have to pay 200 Rs as problem is created by airtel dish tv why i should pay and waste my valvuble 5 day due to mistake of airtel dish tv.
i am taking leave in this period for watching TV and this is the mental herssment by dish tv .this problem shoud be solved whitin that day only .
my airtel dish tv details is below
1.name: jigar patel
2.mob : [protected]
3.custmer ID :[protected]
4.loaction : 503 sarvmangal complex
causeway road ,katargam Was this information helpful? | 
the first complaint was closed, as I was informned by your tele informer today without taking care of the matter.
the online grivance was not attended for reasons best known to you.
the third complaint was registered in the evening and I was told that the concerned engineer would follow up and call me within one hour. There was no contact, whatso ever.
this shows utter negligence and carelessness toward the customer in the present age of competition. this also reflects the company's attitude in providing after sale service.
Now I have two options: 1. either you settle the complaint within 24 hours
2. or i shall opt for another service besides Airltel dth
In case of the second option, I want to know the procedure thorugh which I can get back the cost of initial investment (Rs. 1750/-) as it was due to your ill treatment that I am forced to opt out. and get my refund of the remaining amount of rs. 1273.58/- outstanding amount as on date. Well in case I dont get a befitting reply, I will have no other option but to call for legal help in this matter, as it has already put a lot of mental pressure on me.
i have already gathered all documents for the purpose. and the tele calls can also be retrieved, I suppose once I get into the legal procedure.