Airtel DTH - HD Set Top Box — Installation not done even after 12 days

Address:

Pune, Maharashtra

I have purchased the airtel DTH-HD set top box on 27/8/10 from Singh Electronics Viman nagar Pune with sr no-[protected] & kit no-[protected]. Till date the installation is not done. One person came & he is not ready to climb the building even though we have provided him full safety equipments & assistance.

After that no body is responding to the calls well, every one is saying today we will come....
The call ceter people are giving the Engineer number & that fellow is talking as if he is doing it for my sake.

Call center people are not ready to speak to their dealers, insted they are telling us to contact. I have not purchased from that dealer & how the dealer will respond weel to my problem?

Airtel please respond to the problems...
If the installation is done before 9/9/10 i am returning the set top box.
I am tired of follow-ups with the call center, dealer, engineer....

MVS Ramakrishna,
Pune.