[Resolved]  Airtel DTH HD — Wrong channel package activated

Address:

Thiruvananthapuram, Kerala

My Customer id no is [protected]

I booked an airtel dth HD over phone with their customer service. i am an airtel mobile services user and they told me that they have a package of HD set top box, free installation and 1 month free south mega channel package for INR 2265. i did the payment on 18/9/2010 morning and the amount was deducted. the transaction id was10870376. On 21/9/2010 i made a follow up call to their customer service and they said the installation will happen with in 2 hours and as promised it happened.

Now after the installation my connection was not activated. made about 12 calls to their customer service and their office Trivandrum. They didnt have any clue on what was the issue and was giving me false promises that their technical team will give me a call back in 2 hours which never happened. Finally the next day evening when i spoke to their regional office the guy there told me that my information shown in their system is as in tier 1 city and actually i am in tier 3 city and they are not receiving the reply email from their chennai office for the activation.

32 hours after installation finally my connection was activated. Now comes the next worst thing. The package which they activated is some economy package. Again i called up the customer care gave the transaction id no, but as usual they didnt have any clue on whats happening and was giving me the same answers as if its recorded.

Again when i spoke to their trivandrum office today evening i was told by their TSM that they received the mail from their chennai office and the package mentioned in it was economy. he had forwarded me the email which was sent to them.

This is pure cheating from the Airtel. During the purchase i was promised something and they are delivering something else. i have raised a complaint - 3934933 against this in the customer care.

Request Airtel to show the same interest that you guys showed during the sales to show it in after sales services. And also please ask your customer care reps and dealer not to give false promises and be consistent in giving answers for same query. whenever i call them they would say the backend team will call me in 2 hours, which never happened. every time i called them they where not even able to find what the issue was and giving me totally different answers.

I request you to provide me the service which i have paid for and activate the south mega pack to my account ASAP.