[Resolved]  Airtel DTH LAPU SIM, — SINCE 10 DAYS IT IS NOT OPERATIONAL. SIM CHANGED TWICE BUT NOT YET WORKING. LOSS OF BUSINESS & HARRASMENT.

Address:

Ahmedabad, Gujarat

WE ARE DEALER OF AIRTEL DIGITAL TV (DTH SYSTEM) FOR LAST 3 YEARS. FOR REACHARGING THE CUSTOMERS SUBSCRIPTION.
I LOST THE SIM OF THE LAPU RECHARGE ON 6.11.11
ON 08.11.11 WE CONTACTED BHARTI HOUSE INCOME TAX AHMEDABAD FOR THE REASON. AS PER THEIR SUGGESTION WE SUBMITTED RS.25 & REQUIRED PROOF DOCUMENTS. THEY ISSUED US A NEW SIM. THEY ACTIVATED THE NEW SIM IN NEXT 3 HRS. BUT IT WAS FOUND THAT DUE TO THEIR NEGLEGENCE THEY ISSUED A NORMAL PHONE SIM INSTEAD OF DTH LAPU SIM.
AGAIN TODAY WE VISITED THE OFFICE. THEY TOLD TO GET ANOTHER SIM & WE AGAIN GET THE NEW ONE. AT AROUND 3PM WE HAD SUBMITTED THE SET OF REQD.DOCUMENTS AGAIN. THEY TOLD THAT IN NEXT 3 HRS IT WILL BE ACTIVATED. NOW IT IS ALMOST 5 HRS.GONE AND SIM IS STILL UN REGISTERED. IT MEANS THEY HAVE NOT YET DONE THE REQUIRED UPDATION IN THE SYSTEM. THIS BHARTI HOUSE IS ALMOST 12 KM AWAY FROM OUR PLACE. WE HAVE CONTACTED AIRTEL CUSTOMER CARE TO REQUEST FOR EARLY ACTIVATION OF THE SIM. BUT THEY ARE NOT REPLYING PROPERLY & TELLING TO VISIT THE BHARATI HOUSE FOR THE REASON.
WE ARE VERY MUCH IN PROBLEM. WE HAVE LOST BUSINESS OF AIRTEL RECHARGE AS WELL AS PHYSICAL & MENTAL HARASHMENT.
WE NEED SOME HELP.
SANJEEV PRIYAVRAT
M-[protected]
NEW LAPU CON. MOB-NO-[protected]
NEW LAPU SIM NO.-[protected].