Airtel DTH Service — no service response

Address:Howrah, West Bengal

from the past 6 days my airtel DTH is showing error code B001 ,with signal abnormalities, after complaining at the helpline 12150 , the company sent an engineer who charged me with Rs 100+160, for the service charge and replacing the LNBF respectively, but within hours of the problem started again, and i did the same procedure and complained to the airtel executives , but two days have passed yet no engineer has come from their side as promised. i am clueless as to whom to complain as apart from the regular call centre executives there is no responsible person from the airtel side.
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Sir,
I am very Sorry and disappointed to see the way you have addressed to my complaint for consumer ID :[protected], Till date the engineer has not visited my home even after complaining thrice with you call center, rather I got a call from your Office inquiring about my complaint which hasn't been resolved, to add to the problem i have received message saying that "my consumer service request no.9394321, 9352146 has been resolve " though unresolved till date. I am paying rs 6 per day for the airtime charges even without viewing any channels. This kind of your attitude shows your unwillingness to resolve consumer grievance and rather just passing the buck.
Sir,
Today at around 2 p.m your engineer visited my place and though late but resolved my problem to my satisfaction. Thank you for your response.

Regards
Rishabh Choraria

custmer ID: [protected]

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