[Resolved]  Airtel Digital TV — DTH NOT WORKING FROM 1 WEEK

airtel dth services — not working from last 1 week

Dear Sir,

This is regarding the complaint Against the Airtel DTH services , As I m using DTH of Airtel with Customer Id [protected]. My DTH connection have problem from last 1 week and I have already logged a call in Airtel with ticket id 3256013 after lots of follow up my problem has been not resolved yet. Please look into the Matter.


Regards,
Bhupendra Mishra.
[protected]

Dear Mr. Rakesh Ranga,

I[censored] read my text, the problem was not started on 24.04.2011 it is exist since july-10.

my client id is [protected] contact no. is [protected] address vpo machhgarh ballabgarh faridabad.

Looking for your response.

devkashyap. virender arora
[protected]

ToMr,
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd

Sir,

after registering my complaint you assure me to give the proper solution abt my problem but after a week you have not take any positive step to resolve, this kind of wrost service not left any other option to me go for consumer form.

virender arora
[protected]

ToMr,
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd

Sir,

after your assurance which is made from you to me two months before no talk no solution from u now tell me what i have to do with you people u people has not left any option to go for a consumer court.i[censored] don't do any thing in two days i will take it to the consumer court.

virender arora/ devkashyap
[protected]

AIRTEL DIGITAL TV — Complaint for last one week, no resolution

I am a customer of Airtel Digital tv. My Customer ID is - [protected].

I have the problem of no power in my Airtel Digital TV Set Top Box.

My registered phone number – [protected].

My name is – Subhayan Banerjee.


On Saturday, June 18, 2011 I lodge a complaint (Complaint Number – 9197325). And from then I lodge 6-7 more complaints, with no resolution yet. Every time, I got SMS saying the complaint has been resolved. But no service engineer came to my place or I did not get any call from them. Each SMS contain a phone number saying, “For any query or if query unresolved call this number”. These numbers either does not exist or switched off. Below are such numbers –



1. [protected]

2. [protected]





Please help me.

Below are all complaint numbers –


1. 9327646 [LATEST]
2. 9322863
3. 9269294
4. 9295771
5. 9225392
6. 9222958
7. 9197325

I contact UP nodal office, talked with some Krishna, then i talked with Sidhdhartha Hadave . who says supervisor of CC (both yesterday), they are not even did anything.

AIRTEL DIGITAL TV — No resolution of complaint after 1 week

I would like to know how I can sue Airtel for the mental harassment and very poor response to the complaints .

I have a multiple TV connection with Airtel ,( 2 tvs) and since last 1 month I faced problem of no voice in the TV , after followup of 3 weeks both the HD STB's were replaced on 17th august and thus started my problems, the engineer who replaced told me that the services would start in next 2 hours , however since then it is been one week but the services have not started on my TV's.
Everytime I called in last week ,i was asked to give the same information like the STB no and the Card no and was always told that the resolution will be done in next 2 hours ..

I have spoken to atleast 30 different customer care executives, supervisors and A very unprofessional nodal officer and his team in chandigarh ( Mr Mohinder Thakur , yash and Sallaudin )
the worst point is that every time the conversation was for atleast 30 minutes and each time I was told that problem was different, examples given
A. The STB's were changed after warranty of 1 year but as my complaint was old I wont be charged but they need approval from HUB officer.
B. The cards in STB's were not suppossed to be changed but were changed by mistake by the engineer..

each time they put me on hold for 20 -30 minutes and them come back to me that it will be resolved in 2 hours .. why put me on hold for a long time if you have to tell me the same thing.

the worst reply came from one executive , that they cannot resolve the problem becoause I am calling them every 5 hours and they are forced to launch a new complaint and the resolution time gets extended .. so there is no accountability ..

As now I am very sure that Airtel customer care team is the worst example o[censored]nprofessional behaviour and they will be never be able to resoulve this issue as the yhave not done yet after 1 wee kwith talking to 30 executives ..

names given.

Manjeet Bhawsar( supervisor)
satish yadav
Anil Rai
Angelina Daniel (Supervisor)
Sumeet Kumar
Sabha Kasur
Ashish singh thakur
Rohit Dudeja
narinder singh Thakur
Mohinder Thakur ( Nodal officer)
yash
Sallaudin
neelima
Durgesh
manjeet singh
rajjaya
Sunaina ( Super visor)

one week , 30 executives no resolution, final outcome , I need to sue Airtel ... and share with the world in general that donot donot even by mistake go for Any airtel services.

By the way I will get rid of my airtel cell no, move to another company , close my landline no at home and at office ( 10 nos)..

and will also sue them for harassment..

Regards

Raja harbinder