[Resolved]  Airtel DTH Services — YEARLY SUBSCRIPTION TAKEN & SERVICES PROVIDED FOR 5 MONTHS

Address:

Mumbai Suburban, Maharashtra

I HAD PURCHASED AIRTEL DTH SERVICES ON 25/10/2009 VIDE ONE OF THE DEALER (MR.VINEET) . THIS CONTACT WAS OBTAINED FROM AIRTEL DTH SITE. WE PAID HIM RS.3510/- BY CASH FOR THE ONE YEAR PACK ALONG WITH MUSIC PACK .WE PREFERRED AIRTEL TO OTHER DTH AS AIRTEL HAD WORLD SPACE WHICH HAS STOPPED WORKING NOW.AFTER A MONTH WE RECD A CALL SAYING YOUR BALANCE IS NEGATIVE PL REFILL.TWO DAYS I WAS BEHIND THE DEALER & VARIOUS AIRTEL OFFICES & NOS WASTING MY TIME & MONEY TO TELL THAT I HAVE PAID FOR A YEAR. AFTER ASSURANCE FROM THE DEALER THAT HE WILL LOOK INTO THE MATTER AFTER 3-4 DAYS THE CONNECTION WAS REVIVED.THE DEALER TOLD US TO IGNORE NEGATIVE BALANCE MESSAGES .TODAY IN THE MORNING I RECD A CALL SAYING THAT MY BAL IS NEGATIVE.THE SAME HISTORY WAS TOLD TO HIM ,BUT HE TOLD US THAT REFILLING WAS FOR 5 MONTHS ONLY.AFTER THAT TILL NOW MY WIFE & SON HAVE BEEN CONTACTING VARIOUS AIRTEL PERSONNELS WHO ARE GIVING THE SAME ANSWER & ASKING FOR DEALERS DETAILS.I HAVE ONLY HIS MOBILE NO ([protected]) WHICH IS SWITCHED OFF.AFTER VARIOUS FOLLOW UPS WITH NODAL OFFICER ,WE HAVE RECD A MAIL YESTERDAY REFUSING THAT I HAD PAID RS. 3510/- & THAT ONLY RS.1750/- WAS RECD BY THEM. THE AGENTS MOBILE IS SWITCHED OFF FOR LAST 2 MONTHS & I HAVE SENT THE COPIES OF SUBSCRIPTION TO AIRTEL NODAL OFFICER.HE SAYS THEY DO NOT HAVE ANY DETAILS OF THE AGENTS 7 TOLD US TO PROVIDE HIS ADDRESS.HOW DO I PROVIDE HIM WITH THEIR AGENTS ADDRESS?..WHY WOULD WE TAKE HIS OFFICE ADDRESS WHEN HE GIVES YOUR NO & TELLS ME TO CONTACT AIRTEL FOR FURTHER QUERIES?.IT WAS MY MISTAKE THAT I THOUGHT AIRTEL GIVES GOOD SERVICE ,& MUST HAVE APPOINTED DEALERS AFTER DUE VERIFICATION.IF THEY DONT HAVE THEIR DEALERS DETAIL THAN HOW TO EXPECT A CUSTOMER TO HAVE DEALERS DETAIL.ALSO THE MUSIC PACK IS NOT WORKING,WORLD SPACE IS CLOSED.THE CLARITY IS VERY POOR..
I REQUESTED THEM TO IMMEDIATELY REFUND MY FULL AMT WITHIN 4 DAYS OR ELSE I WILL TAKE THE MATTER TO CONSUMER FORUM & THATI AM NOT INTERESTED IN CONTINUATION OF THEIR HORRIBLE SERVICES.MANY SUCH COMPLAINTS ARE LOGGED ON THE BLOCK REGARDING AIRTEL DTH. PL HELP ME.

MR.NITIN PARAB