[Resolved]  Airtel — Airtel Hacking Mobile subscribers Account by calling from unknown numbers.

Address:

East Delhi, Delhi

Dear Sir,

Airtel is Hacking Mobile subscribers Account by calling from unknown numbers.

I got a miss call from unknown number [protected] at 13:19 IST on 26/06/2010. I

The number was unknown to me so I callback on this number to know who was calling.

Callback on this number goes to an IVR and I immediately Hang up the call.

I got a message that caller tune activated on you number and your account is charged Rs. 45.

Please Answer / clarify my queries below :

1. Did I requested for this service ?

2. what is your intention to call a customer from such number which no one can expect be service activation number from Airtel.

3. As per my knowledge I have to send a SMS or callup some specific number (which is well published by Airtel for service activation/ deactivation e.g. 121 / 198) and follow the instructions for changing the service.

Please State any service offered by Airtel which can be deactivated by calling a unknown mobile number ?

4. How a service can be activated immediately just by calling a unknown number without giving any option to select / confirm the service ?

6. Can you justify Why Activating DND service took a time of 45 Days ?

I lost a opportunity to work with my new employer Accenture just because of you.

The reason is you have activated caller tune (Please listen to this song) which completely spoiled my reputation and my employer stopped further processing my employment.

I need a immediate callback (@[protected]) in this regard and compensation for the damage made by you.

I also want you to write a apology letter to my employer stating that this was your mistake and you are responsible for this.

Thanks

Manoj Goel

[protected]