Comments
From: Binu S <binu***@gmail.com>
Date: Mon, May 16, 2011 at 7:47 AM
Subject: Re: Welcome to airtel family - Landline: 0804092*** - CEF No: TBLR236832 - Velankanni, Electronic City
To: [protected]@airtel.in, [protected]@airtel.in, Nodal.[protected]@airtel.in, care.[protected]@airtel.in, [protected]@in.airtel.com, [protected]@airtelindia.com, [protected]@in.airtel.com, appellate.[protected]@airtel.in
Cc: [protected]@consumercourt.in, sunil.[protected]@bhartiairtel.in, sunil.[protected]@bharti.in, sunil.[protected]@airtel.in, sunil.[protected]@in.airtel.com, [protected]@airtel.in
Please be informed that I won't be paying the rent as the connection is not working and nobody has turned yet. I request you to refund the money I have paid for connection, modem and the phone. I paid for a new modem and your engineer Mr. Tharanath ([protected]) has cheated me and have given very very old modem. I called him 'n' number of times and false assurances that he will rectify it in 1 hour, 2 hour, before 10 PM, etc., is he the customer or I ?
A I got fed up raised a service request[protected], when I checked the status it was closed with out resolution. The reason mentioned was already another request is in progress, I don't know what was that ?
Again called up and raised an interaction request which was not attended.
Again raised a service request[protected] and no response.
Is this is the way you handle customer ? You don't have any value for customers ?
NB: Copying [protected]@customersourt.in into the mail trail.
Regards,
Binu
Date: Mon, May 16, 2011 at 7:47 AM
Subject: Re: Welcome to airtel family - Landline: 0804092*** - CEF No: TBLR236832 - Velankanni, Electronic City
To: [protected]@airtel.in, [protected]@airtel.in, Nodal.[protected]@airtel.in, care.[protected]@airtel.in, [protected]@in.airtel.com, [protected]@airtelindia.com, [protected]@in.airtel.com, appellate.[protected]@airtel.in
Cc: [protected]@consumercourt.in, sunil.[protected]@bhartiairtel.in, sunil.[protected]@bharti.in, sunil.[protected]@airtel.in, sunil.[protected]@in.airtel.com, [protected]@airtel.in
Please be informed that I won't be paying the rent as the connection is not working and nobody has turned yet. I request you to refund the money I have paid for connection, modem and the phone. I paid for a new modem and your engineer Mr. Tharanath ([protected]) has cheated me and have given very very old modem. I called him 'n' number of times and false assurances that he will rectify it in 1 hour, 2 hour, before 10 PM, etc., is he the customer or I ?
A I got fed up raised a service request[protected], when I checked the status it was closed with out resolution. The reason mentioned was already another request is in progress, I don't know what was that ?
Again called up and raised an interaction request which was not attended.
Again raised a service request[protected] and no response.
Is this is the way you handle customer ? You don't have any value for customers ?
NB: Copying [protected]@customersourt.in into the mail trail.
Regards,
Binu
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Date: Fri, May 13, 2011 at 1:00 PM
Subject: Re: Welcome to airtel family - Landline: 0804092**** - CEF No: TBLR236832 - Velankanni, Electronic City
To: [protected]@airtel.in, [protected]@airtel.in
Cc: "nodal.southabts" <Nodal.[protected]@airtel.in>, care.[protected]@airtel.in
Hi,
After so many follow ups and chases I got my connection enabled last week. I gave the price for modem but they provided me an old modem. Now the connection is not working, once i switch on the modem it will take nearly half an hour to get connected and in between the connections it used to drop. From yesterday the connectin itself is not working.
I dont know how much I will have to call/follow-up/chase/escalate/write in forums etc to get the connection fixed.
I used to work from home and it is a real pain with these kind of quality and response from your team.
Just think what you will feel if you are not getting the monthly salary and you have to make 100 calls and follow ups to get the same and after that again the same problem happening in the next month also. Just think what you will feel ???
Pathetic !
Details:
CEF No: TBLR236832
Near Prakash Bakery, Dodda Thogur Village,
Velankanni, Electronic City, bangalore - 560100
Regards,
Binu