[Resolved]  Airtel — Excess charging without reason

Address:

East Delhi, Delhi

Respected Sir/Madam,
I own a Airtel no.[protected]. Recently I got it converted from postpaid to prepaid from their customer care center at Mayur Vihar -1. I was charged Rs. 410 + Rs 143 where they said 410 was my due amount for postpaid number and 143 was conversion charge. I don’t want to say anything about Rs. 410 whether it was more than what should have been charged but Rs. 143 which included Rs. 100 as for recharge as a compulsion why should that be compulsion. Customer care center had given my a new sim which I lost so I had to go to that center again for a new sim for which they again charged me Rs. 125 as 25 for sim and Rs. 100 as compulsory recharge again. Now when my number got activated I had Rs. 0 as balance.
What sort of working is that for every service there is a compulsory recharge of Rs 100 for which you are charged but do not receive that recharge as if that is a bribe to receive the service. When I called this customer center in Mayur Vihar-1 on [protected] there was no response. Then I called 198 from my mobile so that I can lodge a complaint at around 1 pm on 4/04/2013 but this number which under instructions of TRAI should be complaint lodging number but with Airtel it is a information giving number for different schemes offered from Airtel. But still I tried to lodge a complaint but the executive said hold on and then holding on for some five minutes call was disconnected.
People such as Airtel know that customer has no where to go they can use him as they like. They have started to work as employees under government service use to work, they charge bribe for every service. This is not the first complaint against Airtel months back my wife was charged Rs 1800 for Gprs charges without using it. I am not the only person who would be getting such sort of service from Airtel but I might be one of few who care to raise their concern to this level nobody cares to write because there is hardly any hope for any action and nobody cares for Rs. 200 or even more.
I am not much concerned about my 200 Rs but I am concerned about how many of people like me would have met the same fate and would have not cared about Rs. 200 or how many would have been charged Rs. 2000 or more in one day for using gprs services when these days you can use unlimited internet with Rs. 95- Rs. 99 in prepaid. Please let me know where to ask these questions through RTI from Airtel.

Thanks & Regards
Vikram Singh Nagar
Mob. [protected]
Email – vk.[protected]@gmail.com
Receipt no. – 62286, 62319