[Resolved] Airtel — Extra Balance deduction for internet use

tkhot

from Pune, Maharashtra

Address:

Pune, Maharashtra

I have activated the Rs.125 Internet package on 8th April, 2013. Still my talktime balance is getting deducted on Internet usage.
Before 8th April I had the Rs.98 Internet package as well. But still since 4th April, 2013 my talktime of almost Rs.240 has been deducted for Internet usage inspite of activating the provided internet packs. When I tried calling the ustomer care yesterday, they said the deduction is not due to GPRS usage, it might be due to some value added service activated but I have also verified that no value added service is activated no my number. Though, when I recalled the customer care today, they accepted that the deduction is due to Internet usage.
I wonder if the Support system used by customer care is the same for all. I want my deducted amount to be refunded.

Thanks,
Tanmayi Khot

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Amitbhardwaj2233

from Anand, Gujarat

AirTel — EXTRA BALANCE DEDUCTION

Respected sir /Madam

Today I activated my daily my mobile office whose rent is Rs. 25

But my balanc dedtced Rs. 59.
when i activate my service then my balance was Rs. 152 after 10 minutes my balance was Rs 93.
When i call customer care there is no responce if we call customer care more than 2 times then customer care blockes our services for CC.
What is this ?

vodaphone Customer care is excellent but your is so bad.

if you can return my money so pls...

My moblle no is [protected]
Name: Amit Bhardwaj
State Haryana

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Ms. Khot,

This is to inform you that your concern listed on 16 April 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Ms. Khot,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33