[Resolved] Airtel — False Advertisment

tiwaryamt

from Gurgaon, Haryana

Address:

Gurgaon, Haryana

Don't get lured by advertisement on Airtel website about new broadband connection "get a Wi-Fi modem and a cashback of Rs 500 when you buy your broadband connection online!". I applied online, made payment, but to my surprise when the guy came to activate the broadband, he said that you will have to purchase the modem. He said that he is completely unaware about any free wifi modem of cash back.

When I called up the customer care, they said that this advertisement is old. I told them that this advertisement is there on your website since last 2 months, its still there (refer to attached picture). The customer care said, if you have to take a connection pay. We are not going to honor this advertisement.

Be aware of this type of misleading advertisements and don't fall prey to it!!!

I will take this to next level and see that the advertisement is removed from their website so that no one else is fooled!

Regards,
Amit Tiwary

+1 photos

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Mr. Tiwary,

This is to inform you that your concern listed on 20 Mar 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Mr. Tiwary,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Naveenbhargava1979

from Agra, Uttar Pradesh

very poor services. worst company. no reply to the mails. donkey brand customer care representatives (you can say customer torture services).