Airtel — False Promises by Airtel DTH team

Address:

Ghaziabad, Uttar Pradesh

Airtel DTH has increased the monthly charges from Rs. 200 to Rs. 220 and also withdrawn some channels without information. I complaint to them on 6th April 2013 and as neither consumer service executive nor his supervisor was able to help I requested for disconnection, this was promised. On 8th April 2013 Ms Nisha Maurya called up from Customer Retention Department called up and spoken to my wife and promised that some channels which has been withdrawn from the monthly pack will be restarted for 6 months but the monthly pack charges needs to be paid Rs 220.00 as she will not be able to do anything on this.

We agreed and got the connection re-charged with Rs 350.00, but the channels as promised by Ms Nisha Maurya to be re-started were still blocked. Thereafter I again called up the helpline and they informed me that Ms Nisha Mauray has not made necessary instruction to restore the blocked channels but has cancelled my deactivation request on 8th April 2013 itself getting this information took approx 49 mins.

It looks Airtel due to revenue and consumer connection losses has scooped to such a low level that it has started cheating the consumers with false promises and extracting hard earned money by coaxing the customer.

The deactivation no given to me today is : 29772307 dated 13.4.2013

My consumer Id is [protected]