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I have recd a call from Airtel DTH by Ms. Sutapa Sarkar - [protected], first of all she told me that my set top box has been replaced in the month of July 2013 which is absolutely wrong.
Secondly she is asking me why I have noticed this fault after 1.5 yr.
Thirdly as per companies policy Airtel is not in a position to replace my set top box freely & with new one.
I have to pay Rs. 350/- & I will get second hand / refurbished unit which is not acceptable to me.
Required solution---
Secondly she is asking me why I have noticed this fault after 1.5 yr.
Thirdly as per companies policy Airtel is not in a position to replace my set top box freely & with new one.
I have to pay Rs. 350/- & I will get second hand / refurbished unit which is not acceptable to me.
Required solution---
Namaste Mr. Rane,
This is with reference to your post dated 25 September 2013. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com
Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
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This is with reference to your post dated 25 September 2013. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com
Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Dear Saurav
Pl let me know what resolution you have shared with me ... without giving any solution what nonsense you are writing --- dont you people feel ashmed that a customer is facing the problem because of fault of a company and chasing the company for 6-7 month just following.
Pl let me know what resolution you have shared with me ... without giving any solution what nonsense you are writing --- dont you people feel ashmed that a customer is facing the problem because of fault of a company and chasing the company for 6-7 month just following.
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For the last 6-7 months Airtel is not interested in solving my issue, After fooling to the customers like me Airtel is giving me the second hand / repaired set top box against my new unrepaired set top box.