Comments
I, Richa Anand booked the new Airtel Wi-Fi connection with a/c no. [protected], and Customer Enrollment Form - 454520 on 16th Feb, 2013 and checked with the sales person Anil with phone ([protected]), responsible for Miyapur Area, Hyderabad about 10 times that if I can use Wi-Fi system in multiple systems. (laptops and mobiles)
I told that earlier there was an obligation o[censored]sing 4 systems in Airtel Wi-Fi and if that is the case, I do not want your connection. The sales person(Anil) took money from me and convinced that I can use it in multiple systems after writing an application that I am taking the ownership of any misuse.
I agreed to it and gave Rs. 1000 to Anil for “8Mbps [protected]@999”plan and he gave me the receipt Customer Enrollment Form – 454520. After a week, today, 23rd Feb, 2013, when the technician came to install the connection, he told me that I can use only 4 systems at a time with Airtel. I called up Anil (the salesperson) and he said that he is helpless and can’t help. Just two days before the policy changed – which was completely a lie. Further, he said that you only have 2 systems so why are you looking for multiple systems – as if it’s his business as how much laptops I have!
In addition, he said that I can get the connection installed and he will give me a Wi-Fi (router) WITHOUT LETTING THE TECHNICIAN KNOW so that I can use multiple systems – which is gain as per Airtel is not possible and such offers do not even exist!
He also said that in case he will not give a Wi-Fi router, I can use the connection for one month and then disconnect that. He was doing a fraud just to complete his sales target which was ridiculous.
I have cancelled the connection and expecting the money to get back in 21 days. However, according to the sales person (Anil), I will get in 4 days – God knows HOW???? So many wrong information!
I have already lodge a complaint with Airtel customer service (Complaint number –[protected] and sent the email to [protected]@in.airtel.com and nodal.[protected]@in.airtel.com and expecting the concerned authority to take the action.
Sales people are doing fraud with the customers and giving them wrong information just to take money. There sould be some action to be taken against AIRTEL to stop this fraud.
Regards,
Richa
I told that earlier there was an obligation o[censored]sing 4 systems in Airtel Wi-Fi and if that is the case, I do not want your connection. The sales person(Anil) took money from me and convinced that I can use it in multiple systems after writing an application that I am taking the ownership of any misuse.
I agreed to it and gave Rs. 1000 to Anil for “8Mbps [protected]@999”plan and he gave me the receipt Customer Enrollment Form – 454520. After a week, today, 23rd Feb, 2013, when the technician came to install the connection, he told me that I can use only 4 systems at a time with Airtel. I called up Anil (the salesperson) and he said that he is helpless and can’t help. Just two days before the policy changed – which was completely a lie. Further, he said that you only have 2 systems so why are you looking for multiple systems – as if it’s his business as how much laptops I have!
In addition, he said that I can get the connection installed and he will give me a Wi-Fi (router) WITHOUT LETTING THE TECHNICIAN KNOW so that I can use multiple systems – which is gain as per Airtel is not possible and such offers do not even exist!
He also said that in case he will not give a Wi-Fi router, I can use the connection for one month and then disconnect that. He was doing a fraud just to complete his sales target which was ridiculous.
I have cancelled the connection and expecting the money to get back in 21 days. However, according to the sales person (Anil), I will get in 4 days – God knows HOW???? So many wrong information!
I have already lodge a complaint with Airtel customer service (Complaint number –[protected] and sent the email to [protected]@in.airtel.com and nodal.[protected]@in.airtel.com and expecting the concerned authority to take the action.
Sales people are doing fraud with the customers and giving them wrong information just to take money. There sould be some action to be taken against AIRTEL to stop this fraud.
Regards,
Richa
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