Airtel — Fw: Customer Cheating against free month offer-airtel dth -[protected]

Address:

Ambala, Haryana

Dear Sunil Mittal Ji,



I am a proud owner of your airteldth, But today I am totally dissatisfied with this company, Because the cheating done with me



I want to bring this incident to your attention










I am a customer of airtel DTH



My user ID - [protected]





I recharged airtel DTH on 05.04.2011 with amount of Rs. 1800 which is Full Year Recharge as per instruction given by their Call center executive



Then there is offer we get 2 month free subscription if we recharge for whole year





But now today they are claimming , my balance is going to Nil



When we asked for free months offer as per their scheme



They told me ,"It is not given to you because 1st reason they give - your payment required Rs.2100 but you recharge Rs.1800, But when I asked to check records , this amount is confirmed by your executive. Now they check & said you are right sir , your amount is Rs. 1750 for 1 year & You add Rs.1800



But we cannot add free month subscription to you , Because


Now the 2nd Reason they are giving,"Sir, you have never intimate us for that you have recharge for Full Year. So we cannot give you free Offer"





When I am confirming them that This premium & after every thing done by Your Teleexecutive , & my Calls after recharge is there



& also there must be some system in company when they himself see full year recharge , himself add free offer.



But executive say we cant do & when I asked to check data




Now they are saying we are not able to See Fy 2011 Data. But able to see data of fy 2010





Sir :- This is clear cut cheating case of customer money



Kindly do the needful





Thanks,

Manish Kumar

Mo. [protected]/[protected]