Airtel — NO RESPONSE TO COMPLAINT

Address:

Ghaziabad, Uttar Pradesh

I AM NITIN GARG CUSTOMER ID [protected], I HAVE LAUNCHED A COMPLAINT OF SET TOP BOX NOT WORKING ON 17/4/11 (COMPLAINT NO 7042567) FOR SET TOP BOX NOT WORKING. GOT A VISIT OF ENGINEER ON SAME DAY AND I WAS TOLD THAT AIRTEL IS SHORT OF SET TOP BOX AND DONT KNOW MUCH TIME IT WILL TAKE TO REPLACE.

ON 22nd I GOT A MESSAGE FROM AIRTEL THAT MY PROBLEM IS RESOLVED. BUT MY SET TOP BOX WAS STILL NOT WORKING, SO I TRIED SOO MANY TIMES TO LAUNCH COMPLAINT AND THEN ON 23rd RELAUNCHED THE COMPLAINED WITH NO 7279802 AND SAME DAY ENGINNER VISITED AND REPLACE THE SET TOP BOX, BUT ERROR CODE 14 WAS COMMING DUE TO WHICH I AM NOT ABLE TO WATCH THE TV.

RELAUNCHED COMPLAIND ON 23rd (NO 7299170) GET RESOLVED MESSAGE WITH IN AN HOUR WITHOUT RESOLVING
ON 23rd NIGHT GOT MESSAGE OF RESOLVED COMPLAINT NO 7279802 WITHOUT RESOLVING
RELAUNCHED COMPLAIND ON 25TH (NO 7328779) at 9:25 am
RELAUNCHED COMPLAIND ON 26TH (NO 7366076) at 12: 52 pm GET RESOLVED MESSAGE at 4:20 pm WITHOUT RESOLVING.
RELAUNCHED COMPLAIND ON 29TH (NO 7478257) GET RESOLVED MESSAGE on 30th at 5:19pm WITHOUT RESOLVING.
RELAUNCHED COMPLAIND ON 2ND (NO 7525830) GET RESOLVED MESSAGE on 3RD at 9:39AM WITHOUT RESOLVING.
RELAUNCHED COMPLAIND ON 3RD (NO 7574391) GET RESOLVED MESSAGE on 3RD at12:26AM WITHOUT RESOLVING. WITH IN 3 HRS
RELAUNCHED COMPLAIND ON 4TH (NO 7625649) GET RESOLVED MESSAGE on 5th at 9:55 AM WITHOUT RESOLVING.
RELAUNCHED COMPLAIND ON 6TH (NO 7700621) GET RESOLVED MESSAGE on 6th at 7:55pm WITHOUT RESOLVING. WITH IN 2 HRS

APART FROM ABOVE I AM IN CONTINUS TOUCH ON PH NO [protected] AFTER FEW DAYS THEY THEY STOP PICKING UP MY PHONE AND TOLD ME TO CONTACT MT SHALAINDER ON [protected].
AFTER CONTACTING HIM I WAS TOLD ON 29TH THAT MY PROBLEM WILL BE RESOLVED BY EVENING AND AFTER THAT HE ALSO STOP PICKING UP MY PHONE.
I HAVE CALLLED HIM 5 TIMES ON 30TH APRIL ( 1:39 PM, 2:12 PM, 5:42 PM 5:45 PM), 2 TIMES ON 1ST MAY ( 2:59 PM, 3:05 PM) 2ND MAY (10:04 AM, 3:51 PM, 7:40 PM, 7:43 PM,7:47 PM, 7:50 PM, 7:59 PM, 8:15 PM,8:25 PM), 3RD MAY (9;25 AM), 6 TH MAY (7:50 PM).

GOT A CALL FROM[protected] ON 26TH APRIL (12:50 PM), 2ND MAY 5:25 PM, 4TH MAY (9:17 AM, 5:44 PM), 7TH MAY 11:38 AM AND ALWAYS TOLD ABOUT MY PROBLEM THAT IT IS NOT BEEN RESOLVED TILL TODAY.

ON 3RD MAY EVEN GOT A CALL FROM[protected]AND TOLD THEM THE SAME THING.

AT LAST AFTER SUCH A LONG FOLLOWUP MY BOX WAS WORKING AFTER 21 DAYS.SO I AM REALLY THANKFULL TO AIRTEL FOR THE ABOVE SERVICES EXTENT TO ME.

THANKS ONCE AGAING FOR SUCH A GOOD SERVICE TO ME.

NITIN GARG
CUSTOMER ID [protected]