Airtel — Wrong info about channels given to sell connection

Address:

Gurgaon, Haryana

Hi,

I recently booked a Airtel DTH connection.

Before taking this connection, I had spoken to the customer service to confirm if God TV is a part of Airtel’s package. The exec confirmed to me that it’s there.

Based on this confirmation, I booked a 12 month Mega package, with multiple connections.

To my shock and surprise, when the connection was activated on 5th Nov, God TV channel was not there. I immediately called the customer service and they said that Airtel does not offer God TV now. I was really disappointed and placed a request for disconnection with complete refund immediately, as I wanted God TV and took Airtel only because you provide this channel.

I was told that some one would call me regarding my complaint. I got a call today from Airtel telling me that God TV cannot be provided. Moreover, if I cancel the connection, I will not get any refund.

I am shocked at the way Airtel is behaving. This is straight forward case of cheating and fraud, where wrong information was given to sell a connection.

What is even more surprising is that they still provide GOD TV on Airtel IPTV, but not on DTH.

I need strict action to be taken against Airtel.They should either provide GOD TV or refund my money fully.

Regards,
Amit
Mobile: [protected]