Airtel — deactivation of pack before expiry | |||
I was using Airtel telecom no. [protected]. I had activated a STD pack worth rs. 25, in which call charges are 1.2 rs/3 min on 30 Aug. the pack is valid for 30 days i.e upto 28 sep but they deactivated the same on 24th sep only and when i contacted customer care the executive was not aware of any such package when i told him that i'm using it from last 3 weeks and charged accordingly then he said we will resolve ur issue on 28 sep... the day when the pack expires...rediculous The same thing repeated earlier also. In the month of May, pack activated on 27.04.2011 and supposed to expire on 26.05.2011 but they deactivated it 19.05.2011 and giving the explaination that u have not any such plan in your plan when i told that i have confirmation message regarding the pack then they said we are looking after it about a month it happened. i had also visited Airtel relationship centre regarding this but all in vain. they just looted the people. Was this information helpful? | |||
 2 Comments | |||
Comments
Today i got message frm airtel that the STD pack will be deactivated within 24 hrs... but when i make STD call i find its already expired... what would you MR. Rakesh Ranga
Reply
The above problem is happened to me again.I was using Airtel telecom no. [protected].
I had activated a STD pack worth rs. 25, in which call charges are 1.2 rs/3 min on 12 Dec 2011.
the pack is valid for 30 days i.e upto 11 Jan 2012 but they deactivated the same on 23rd Dec only and when i contacted customer care the executive was not aware of any such package when i told him that i'm using it from last 2 weeks and charged accordingly then he said he is not getting the data for the same and cannot help on this. Also what Airtel done this time they renewed my plan to std call @ 60p/min to mobile & 90 p/min to LL without even asking for that.
i have confirmation message regarding the pack.
Why these people do this Again n again...
I had activated a STD pack worth rs. 25, in which call charges are 1.2 rs/3 min on 12 Dec 2011.
the pack is valid for 30 days i.e upto 11 Jan 2012 but they deactivated the same on 23rd Dec only and when i contacted customer care the executive was not aware of any such package when i told him that i'm using it from last 2 weeks and charged accordingly then he said he is not getting the data for the same and cannot help on this. Also what Airtel done this time they renewed my plan to std call @ 60p/min to mobile & 90 p/min to LL without even asking for that.
i have confirmation message regarding the pack.
Why these people do this Again n again...
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