[Resolved] Airtel — Prevaricate Statement from Airtel when request o[censored]pgrade Broadband Plan | |||
Dear Sir, I am very old customer of airtel (Saurav Sharma), my landline no : [protected], but in last few weeks the service I am gettting is awful, I am feeling shame to say that "I have airtel connection". I start from beginning, On 6 June 20011, I receive a call from airtel executive (Ankit) who tried to offer me Airtel 999 broadband plan, I like the offer and told him to start this plan immediately but he replied that this plan will be effected in your next billing cycle. I told the guy that I need this plan immediately so give me some time to think but on 11 June 2011, I offically made a request to airtel that I need this plan in my next billing cycle which start from 17 June 2011. Afterthat I call several times to airtel to confirm that my plan will be migrated on 17 June and everyone told me that "yes your request under processing and will be activate on 17 June" (you can verify call recording details if don't trust me) Even on 17 June 2011, I called again then one of lady airtel executive said that "Sir, I had activated your plan, please turn off your modem and switch on back after 5 min, you can use your migrated plan." That Sucks to me again. I think if airtel not able to fullfill their commitment & their employees giving false statement then airtel should not be in this business. This is not the end, I am still hoping, so i called again on 18 june 2011 and launch a complaint "47789304", where airtel executive told me sir, "this is a probmen at our end and will be fix in 24- 48 hours, so i have to wait till tuesday, Now,21 June 2011 when i called airtel, i got a ridiculous answer from airtel executive that "due to technical reason my plan was not updated, so they will activate my plan in next billing cycle which starts from 17 July" Could you please help me to know that what action should i take against airtel or any person who is responsible for this delay. Regards Saurav Sharma [protected] Regards Saurav Sharma Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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What a great response I am getting from airtel, that now airtel made up a request on behalf of me to Cancel my airtel number [protected] becuase I launch a complaint in consumer complaint forum.
So, in another way Airtel giving message to all customers that if you had a problem then bear it otherwise get out.
See below mail send by Airtel team for cancellation of my number and just to prove my point i attaching my 22-06-11 mail also .
[protected][protected][protected][protected][protected][protected][protected]
Ref: Email dated[protected], regarding cancellation of airtel number [protected] due to the reason plan not changed.
Thank you for writing to airtel and the opportunity to assist you.
We are truly disappointed to learn that you have decided to surrender your airtel number. You have been our esteemed customer and we would want you to be a continued member of the airtel family. We would be happy to address any of your concerns regarding this connection.
We would like to inform that your request has been registered with us with the reference number 1522196 and the same will be addressed by 7 days.
Currently, there is an outstanding of Rs. 890/- in your account as per invoice dated[protected]. The final bill will be generated on[protected].
Please be informed that as per process, the rental and services (outgoing and incoming) will be barred for the above mentioned connection end of 7th day from the cancellation request date.
The security deposit (if any) will be automatically adjusted towards outstanding balance on the account or refunded through cheque within 45 days from the date of permanent disconnection.
We value your association with us and hope that we get a chance to serve you again in future.
warm regards
Santosh Gani
customer care executive
bharti airtel limited
[protected][protected]
22-6-11 mail
[protected][protected][protected]
[protected]Original Message[protected]
From: ssharma.[protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 22/06/2011 07:10:35 PM
Subject: Re: REQUESTED FOR 999 AIRTEL PLAN :: EVERTIME FALSE STATEMENT GIVEN BY AIRTEL EXECUTIVES [|BAL|Qrc4529183|]
Hi,
Are you guys out of your mind or you didn't try to understand the problem of
customer.
You guys not seen my below request.
I have request for this plan Airtel - DSL Combo Surf 749 (Day (512 kbps/256
Kbps) to Airtel - Max 10 GB (2Mbps/256Kbps) UL Combo Plan on 11 June 2011,
Before my billing cycle which 17 June 2011.
That time you guys assure me that new plan will be effect from new billing
cycle which start from 17 June 2011, now you saying that it will be effected
from 17 July 2011.
I can't wait till that time, so give a reason why this was not done on 17th
June 2011 and who is responsible for that, otherwise I have to get these answer
from your higher authorities or take some legal action.
This was not my fault, if you can't upgrade my plan (Requestd for : Airtel -
Max 10 GB (2Mbps/256Kbps) UL Combo Plan) immediately then I don't want this
plan any more, I'll not pay any single penni if this plan update on 17 July
2011.
You guys not leave any choose for me to disconnect my airtel connection.
***********************************Shame on you guys, in another words Airtel,
if you can't satisfy you customer****************************************
Regards
Saurav Sharma