[Resolved]  Airtel — Bill generation system

Address:

Bangalore, Karnataka

Dear Sir/Madam,

This is Lakshminarayana reddy B N. i had airtel broadband connection with airtel Account Number: 16179607 & airtel Number: [protected].

My connection is stopped working on september 11th 2011. i have raised the request to solve the issue. but the technical person who came for resolution said it cant be solved as the cables are damaged heavily.Hence i raised the request again in october for disconnection.airtel team took more than a month for disconnection and asking me to pay money for september(11th onwards), october, november months. i am really confused when i am not using the connection how bills are getting generated. These months i have not used the connection and the same informed to the customer care..

Please note my connection is stopped working on 11th september 2011.I have raised request for connection not working with Request number : 3857868.
Connection Cancellation request number raised: 5385124
Request no for bills getting generated again and again for unused connection: 8506042.


Even though i have requested for disconnection they kept billing machine alive so that bill is generated. i called more than 50 times to airtel customer care but they say we follow as system says (bill generating machine) and asking me to pay the bill.

Daily i am getting the calls for paying the bill. is there no way that i can take some action without paying some bribe to officers?

I request our indian government should take some action against such malpractices.


Thanks & regards,
Lakshminarayana reddy