[Resolved]  Airtel — High bill despite of limit 3500

Address:

New Delhi, Delhi

[protected]
Joginder Shokeen

Postpaid Bill limit 3500 but bill received of RTs. 10627.

I went to Malaysia and Singapore on 11th June and returned on 20th June Midnight. I got my ISD activated on 11th June only.
I was informed that my credit limit mentioned on my phone is Rs. 3500 and I cannot exceed the limit. But now the bill received is Rs 10,627. I did not receive any intimation from Airtel that my credit limit does not apply when you travel abroad. Also, it was not intimated that the services will not be stopped when you exceed your limit. Also, airtel say they pay in advance to the service provier for services, but they should have paid only 3500 and taken the consent of the user if he/she wants to exceed that limit or not.

The first unbilled amount message that I received was of 5990 as on 19th June,2012, when I was departing from Singapore to India. After that I didn’t make any call. I raised the same concern to the consumer care on 20th June only to avoid any communication gap. when I called consumer care, they said sir, once the bill will be generated the your bill be in your limits as the discounts are not included in this bill.

I still had my doubts so, I tried calling again and again and tried to get to the supervisors to sort the problem but no resolution was provided. I raised the issue to nodal officers, Airtel and appellate authority in the mean while to get to the bottom of this issue.

After two days of returning, my bill was 7700 Rs and after three days it was 9397 Rs. I was not even informed by Airtel about this hidden thing, and how was I supposed to know that credit limit has got nothing to do with isd services. If I would have known this I would have used a local sim of that country and avoided this problem.

Now I have started to note down the names of executives as well, as I am not getting any response from airtel. I had a chat with him (Mr. Prabhakar).
I asked him why you print the limit on the phone bill and what is its purpose.
Reply : Sir, so that you cannot exceed the limit and if you do so, your services can be barded.
I asked him to lock a complaint for the same issue
Reply : he refused to even lock the complaint.


In the case of Internet, whenever I exceed the download limit, a proper mail is sent to me and speed of download reduces as per the plan. Why this has not happened in the case of ISD Services. I logged my complaint on internet at several places but no response.

I had a chat with Mr. Kunal Gupta of appellate authority and he offered me a waiver of Rs. 1000 for not receiving an alert from the Airtel. Offer ID : F[protected]. Thanks to him for at least understanding the issue.

I have been offered a 1000 Rs waiver but the bill is three times the credit limit. Limit is 3500 Rs but the bill amount is 10627 RS. How will I pay ? Also, why should I pay for being cheated on the name of ISD Services ?

Airtel say I have been leveraged to make calls beyond my limit , but did Airtel take my consent before giving me leverage.

Airtel say, they have seen my past record and payment history and that’s why they allowed me to call.
Did Airtel ever see that whether I have even crossed my limit and how much bill I receive and pay.

Airtel say they cannot bard the services when you travel abroad.
But can Airtel tell me that as soon as I crossed the limit, why the airtel did not inform me.

Airtel say, it takes 48 hours or more to update the bill.
Was i informed when i activated my isd on 11th june that make wise use of phone as the bill updation is not in Airtel hands.

Airtel say I have to make the payment as i have made calls.
Airtel allowed me to call beyond the limit though I had a impression that I cannot cross my limits as usual and I am making use of it , as I have been doing from the past 5 years. also, I cannot call 121 to check my bill. How i am supposed to know that I am exceeding my limits.

All what i am hearing is Airtel process. Please let us know how the consumer is supposed to know the working of Airtel and if it so, before activating he/she should read all the documents and should think 1000 times before activating some service especially through Airtel.


First Airtel don't stop the services. Airtel don't even intimate that I have crossed my limits. Airtel allow me to call without intimating me and now they charge me for their mistake only. Is this called transparency?

Simply, this is keeping consumer in dark and no resolution has been provided for the problem I am being mentally affected and tortured by this kind of Airtel services.


I have been constantly following up with Airtel since 20thJune and today is 23rd July but my complaint is still unresolved. Also, i tried to contact airtel through different mediums, through calls, internet but it is really dis heartening to see that they pay no attention to you at all and also there is no cap on such distributors. They make the consumer suffer and when you raise the concern, it is feeling on the deaf ears.

Sir/ma'am, please take action against them. Also, if my country authority says that I am wrong , I will make the whole payment.But if they are wrong, I want some action/change in their behaviour so that no other user faces such issues in future.


Thanks and Regards,
Joginder Shokeen
[protected]
[protected]@gmail.com