[Resolved]  Airtel — Broadband problems

Address:

Bangalore, Karnataka

Hi,

I want to complain about airtel broadband connection. After many hassles finally airtel has provided me with a connection and this is the 2nd time in consecutive months that my DSL line is down. Last time they fixed it after 1 week and this time it’s the 3rd day going on now. And in all I have taken this connection just 3 months back.

I call them every day, and what i get is that the issue will be resolved today, but no one calls to update and nothing gets fixed.

My History with Airtel
Even from the start, the sales rep promised me a connection within 3 days after filling the forms. This was on June 25th 2010, after when I failed to get connection I raised a complaint as I felt I was cheated.

The funny thing about the opening a complaint (ticket) with airtel is that they don’t have any option to reopen the complaint (Every SLA depend on this for productivity).

So after I open the ticket, it was closed after some days. After my enquiry as to why the complaint was closed, they mentioned that the first stage of the process had completed and they asked me to put another complaint so that they will start with the second stage. It’s pathetic that I am not able to reopen my complaint. The result was I had to lodge around 15 more complaints to get my connection finally on 31st August 2010, 1 month later. This process also included me giving calls to channel managers, technicians, escalation department etc.

And now after 3 month, I still have a complaint on my line not working (which also happened last month) and a complaint on cementing as the wires are exposed on the roads, this is a different issue all together. This complaint as of now is filed 6 times by me and always closed without even calling me or resolving the issue. I am yet to file another complaint on this. And also I had to file complaints on wrong bills etc... All this in just 3 months.

my airtel id : [protected]_kk
Complaint Number : 39681300
Please at least help me to get my DSL line back up