[Resolved] Airtel — prepaid airtel service

rebbasekhar

from Mumbai, Maharashtra

Address:

Hyderabad, Andhra Pradesh

I am having prepaid connection no.[protected]- now the sim is not working. it is showing 'invalid sim'. There is no problem in the mobile piece. It is the problem lies with service provider. Two years got they obtained my id particulars. Three months back, they again called my id particulars and verified and informed that I have submitted the same. But they said that they will send their person to call id particulars from me. They did not send any person. Now, without intimating in advance, they cut my services. this type of attitude of airtel is no appreciable. When I tried to contact over other cell number, they are even charging for the said customer care services. It is too riduculous to charge like that. It seems they do not want customers.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

ashok rout

from Kolkata, West Bengal

BHARATI AIRTEL — customer care totally fake

Airtel costumer Care is limited in its pre recorded informations. No talk with Costumer care Executive is possible even after months of restless effort to redress any grievance.This sort of cheating be detected and company may be HEAVILY PUNISHED

P Rath

from Kota, Rajasthan

Bharati Airtel Prepaid mobile — useless customer care

I e recharge Rs 98 for GPRS, Air tel deducted another Rs 98 from my main balance and when contacted costumer care the reply was very straight no refund possible u can use 2 Gb data. I down loaded the mobile office, Gprs was activated on my SIM. But could not able to browse from my laptop. Tried 5 days but could not able to contact the costumer care. After a long 5 days when contacted the CC, the reply was sir I am not aware of the setting. When contacted his supervisor her reply was also same but in a polite way. How ever contacted the data card service of Airtel, and the reply was disgusting. She started telling me a long story which clearly indicated the technical ignorance. Finally I contacted the Micromax costumer care and my problem was solved in less than 5 minutes.

If the costumer care executives can not help the costumers then what is the use. Airtel that to made the CC numbers tolled. It is just an service provider which wants to suck the money without providing any support. The experience with being with Airtel is disgusting.